Question Re: CRM Copy Badi Service contract to Order in CRM and CX Q&A

CRM Copy Badi Service contract to Order

Niranjan_V — Sun, 09 Mar 2025 08:15:14 GMT

Hello All,

@crm ,@Service order

I have a requirement to copy Refobject data like equipment number serial number from service Contract to service order using copy control.

For this we are using thr badi crm copy badi, but when the followup document button is clicked in service contract it is not stopping in the Method Refobj to copy the data to target.

Can you please help on what we are missing in this to trigger the method to enable copy functions.The standard copy function module for refobj also not triggering.

Regards

Niranjan

Re: CRM Copy Badi Service contract to Order

Laxmana_Appana_ — Mon, 10 Mar 2025 19:25:27 GMT

Verify this BADI CRM_SERVICE_OS_BADI , documentation says this BADI is used to check the reference objects.

Re: CRM Copy Badi Service contract to Order

Robert-Peter — Mon, 10 Mar 2025 19:41:24 GMT

Sorry to ask, but did you set an external break-point properly? Usually the BadI is correct...

Re: CRM Copy Badi Service contract to Order

Niranjan_V — Mon, 10 Mar 2025 19:50:09 GMT

Hi Laxmanakumar,

I will try this badi and confirm.The standard copy function module for refobj is not triggering in this case.

Regards

Niranjan

Re: CRM Copy Badi Service contract to Order

Niranjan_V — Mon, 10 Mar 2025 19:51:17 GMT

Hi Robert, Yes it is stopping during the creation of service contract and not while creating the followup document.

Re: CRM Copy Badi Service contract to Order

Robert-Peter — Tue, 11 Mar 2025 07:25:08 GMT

Please use BAdI BAdI_CRM_COPY_CONTROL in SE18. Hope it helps!

Re: CRM Copy Badi Service contract to Order

Niranjan_V — Tue, 11 Mar 2025 18:38:05 GMT

Hi Robert,

Re: CRM Copy Badi Service contract to Order

Niranjan_V — Tue, 11 Mar 2025 18:38:44 GMT

I am not able to open BAdI_CRM_COPY_CONTROL in se18.Is this the correct name..?

Re: CRM Copy Badi Service contract to Order

Robert-Peter — Wed, 12 Mar 2025 06:43:29 GMT

Hi Niranjan, Apologogies there was a typo. You would rather use CRM_COPY_BADI. Once implemented, don’t forget to activate the implementation via transaction SE19, and ensure the copy control is set up correctly in customizing (SPRO → CRM → Transactions → Basic Settings → Define Copying Control for Business Transactions). You should consider the BAdI approach once source and target document types differ. Another approach would be the following one: https://community.sap.com/t5/crm-and-cx-q-a/crm-copy-control-crm-copy-badi-for-document-relationship/qaq-p/3774685