Question Re: How to create additional Account Owner in Emarsys? in CRM and CX Q&A

How to create additional Account Owner in Emarsys?

KunalBansal — Wed, 05 Jan 2022 12:15:57 GMT

Hi SAP,

I have an Account Owner role for the newly provisioned Emarsys Tenant.

Using that, how to create/assign an additional Account Owner (Not Administrator) role?
Management > User Management - only allows creating roles as Administrator.

Thank you.

Best Regards,

Kunal Bansal, Senior CX Consultant

marcellgalyas — Wed, 05 Jan 2022 14:08:03 GMT

Hi Kunal,

According to the documentation, users can only be promoted to the Account Owner role by Emarsys Support.

So, I think that you need to contact the Emarsys Support team to promote users to that role.

Best regards,

Marcell

KunalBansal — Wed, 05 Jan 2022 14:14:57 GMT

Thank you, I also had same thought.

Will create a ticket