Question Re: C4C Does Server Side Integration respect code list restrictions and page lay-outs in CRM and CX Q&A

C4C Does Server Side Integration respect code list restrictions and page lay-outs

MJVEERHUIS — Wed, 01 Dec 2021 14:29:34 GMT

Hi,

The SSI add on respects the business roles that are set up in the SAP Sales Cloud solution.

For my customer quite some page lay outs as well as code list restriction lists have been created.

Is there away, a setting that these code list restriction lists and page lay outs are also respected when you create for example an account from the MS Outlook SSI add on?

Kr.

Re: C4C Does Server Side Integration respect code list restrictions and page lay-outs

former_member730062 — Fri, 28 Jan 2022 21:14:08 GMT

Hi Marie,

You can check following KBA about your question.

https://userapps.support.sap.com/sap/support/knowledge/en/2692683

It is stated that this is the standard behavior of the system as they work on the Cloud for Customer UI layer only.

Regards

Mertkan Poyraz