Question Re: SAP Marketing cloud Push Notification Tracking in CRM and CX Q&A

SAP Marketing cloud Push Notification Tracking

former_member764966 — Mon, 13 Sep 2021 08:51:10 GMT

Hi Team,

I am not bale to tack campaign performance of push notification campaigns. I am using this payload send to marketing cloud but getting anything.

{ "interactionType": "MOB_APP_NOTIF_VIEWED", "trackingUrl": "https://{marketing cloud hostname):443/sap/cuan/mpn/100/6AC19CE4560CBDB1C638D15343D6DB9F28848BA0/","campaignID":"0000000222"},"mutable_content":true,"priority":10} }

Re: SAP Marketing cloud Push Notification Tracking

biamat — Tue, 14 Sep 2021 13:48:00 GMT

Hello Nagarro,

When using the ‘Create Interaction Using Tracking URL in SAP Marketing Cloud for Mobile Application Integration' Integration Flow, please make sure the iflow is set up appropriately and the mobile app is calling it correctly. You can refer to the following documentation:

https://help.sap.com/viewer/45b22e12a43f4cad9b2eb05dc8e278c4/2108.500/en-US/eb6f687c50294bd29f615f155290397c.html

If already done, please create a support incident with all available information for a closer investigation.

Thank you,

Bianca

Re: SAP Marketing cloud Push Notification Tracking

former_member764966 — Mon, 20 Sep 2021 04:10:08 GMT

Hi @Bianca Matei,

Thanks for the response and all these activities are already inplace. Push notification is reaching the Mobile application. But I need to know the response which should be sent back on to this URL to map the interaction of users in the Marketing system. Like Notification viewed for the specific user.

Best Regards

Abhishek chaudhary

Re: SAP Marketing cloud Push Notification Tracking

biamat — Wed, 22 Sep 2021 14:08:14 GMT

Hello,

If all the setup is done correctly, I believe the next step would be to open a support incident for a closer look in your system.

Thanks,

Bianca