Question Re: Push notifications to Android or iOS from SAP Marketing Cloud in CRM and CX Q&A

Push notifications to Android or iOS from SAP Marketing Cloud

deanmg1 — Tue, 04 May 2021 14:08:11 GMT

Hi,

We are implementing the Firebase integration for Push Notifications from SMC

There is nothing we have found documenting how the process determines if the receiving device is iOS or Android, how does campaign execution determine the device type?

Is it based on a method during collection of the Permission/Origin creation with the Firebase ID?

Cheers,

Dean

Re: Push notifications to Android or iOS from SAP Marketing Cloud

KunalBansal — Tue, 04 May 2021 15:24:44 GMT

Dear deanmg,

Please look into the Business Documentation for Firebase Cloud Messaging (FCM) under Configuring Firebase.
Note: For Android devices, SAP uses the data message format provided by Firebase instead of the standard notification message format.

Hope this helps. Thank you.

Best Regards,

Kunal Bansal

Senior Marketing Consultant

Re: Push notifications to Android or iOS from SAP Marketing Cloud

mourad_mourad1 — Tue, 04 May 2021 18:07:03 GMT

Hello Dean,

In the process of performing the push to FCM, more specifically while building the request body, SAP Marketing Cloud invokes Google service IID passing the device token. One of the results fields returned by this service is the "platform" field which corresponds to the device type (e.g. ANDROID, IOS).

I hope this answers your question.

Thanks & Best Regards,

Mourad

Re: Push notifications to Android or iOS from SAP Marketing Cloud

deanmg1 — Wed, 05 May 2021 05:37:34 GMT

Yeah, that's it, thanks Mourad

The SMC invocation of the Google service ID - this is done at campaign execution, correct?

Re: Push notifications to Android or iOS from SAP Marketing Cloud

deanmg1 — Wed, 05 May 2021 05:38:25 GMT

Thanks Kunal - yeah, all of that is setup. More a question on the determination of device type. Mourad has provided an answer though

Re: Push notifications to Android or iOS from SAP Marketing Cloud

mourad_mourad1 — Wed, 05 May 2021 11:56:02 GMT

Hello Dean,

Yes, this is performed at the campaign execution level.

Thanks & Best Regards,

Mourad

Re: Push notifications to Android or iOS from SAP Marketing Cloud

former_member740661 — Fri, 03 Sep 2021 07:56:01 GMT

Hi kunalkumar.bansal ,

I understand that each device has a different Payload for Push Notifiction, but please tell me how SAP Marketing Cloud determines the appropriate device (IOS and Android) and sends it.

Regards,

Arun Anandan

Re: Push notifications to Android or iOS from SAP Marketing Cloud

former_member764966 — Fri, 03 Sep 2021 09:20:07 GMT

Same Problem I am facing. Trying to run Push notification campaign for Mobile Target group but no notification received on devices.

Is this correct or wrong

Re: Push notifications to Android or iOS from SAP Marketing Cloud

former_member764966 — Mon, 20 Sep 2021 07:46:58 GMT

Hi Team,

I am able to receive push notifications on the mobile app but not able to receive events back to SMC. When click on the notification it redirects to the Home page.

I have configured based on guidelines but no success

https://help.sap.com/viewer/45b22e12a43f4cad9b2eb05dc8e278c4/2108.500/en-US/eb6f687c50294bd29f615f155290397c.html

Can anyone suggest what is the structure of the response that should be sent in order to map it to a specific user?

This standard payload type I m following:

https://help.sap.com/viewer/45b22e12a43f4cad9b2eb05dc8e278c4/2108.500/en-US/9ad014d47c1640bca7012afe16d947f4.html

Regards

Abhishek