Question Re: Setting "applicable for" in rule models in CRM and CX Q&A

Setting "applicable for" in rule models

LukeSybit — Tue, 04 May 2021 13:37:45 GMT

Dear SAP community,

within the rule models there is a option called "applicable for". In help portal I look for a explanation and I found this

But for me it´s not clear what exactly I can do with that setting. What is background to it? Maybe you can give me a short example. I could e.g. make that rule modell applicable for product category. What will happen, if I choose one product category for this score?

Thanks in advance,

Lukas

Re: Setting "applicable for" in rule models

SCHNEIDERT — Tue, 04 May 2021 13:43:53 GMT

Hi Lukas,

if for example you use the attribute "Country" with values Germany and USA, you could create different rule models within one score. So in that case, the score for Contacts from Germany is calculated differently from the score for Contacts from USA.

Product categories are related to interactions. So in that case as per my knowledge would only make sense if your score/rule model considers interactions in some way.

Hope that helps.

BR Tobias

Re: Setting "applicable for" in rule models

LukeSybit — Tue, 04 May 2021 14:02:59 GMT

Dear schneidert,

thanks for your explanation. I have a additional question regarding the product category. In our rule modell only interactions will be used to calculate the score. What would happen with the rule modell If I choose "applicabe for" than the product category e.g. 4200 - CRM Marketing ?

Will the score be calculated completely new or what will be the background of that setting?

Thanks again,

Lukas

Re: Setting "applicable for" in rule models

SCHNEIDERT — Tue, 04 May 2021 14:21:41 GMT

Hi lukaswissing1,

I never used the product category in that context, but in my opinion only interactions with category "4200 - CRM Marketing" assigned should be considered.

Maybe first add a target group to the rule model and check if or how it changes if you use the product category.

As far as I know the score is recalculated if you reactivate it (maybe depending on your saving time, check saving scores page: https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/2102.500/en-US/512b7f054f4349318fd9eb3621fc955b.html)

BR Tobias