Question Re: SAP Marketing Cloud - Department and function update in CRM and CX Q&A

SAP Marketing Cloud - Department and function update

aldlu — Mon, 06 Sep 2021 11:11:08 GMT

Dear SAP Expert,

How can I manually update the department and function of a contact (without file upload)?

Thank you in advance for your help.

Kind regards,

Alicia De Lucrezia

Re: SAP Marketing Cloud - Department and function update

former_member599277 — Mon, 06 Sep 2021 12:38:42 GMT

Hi Alicia,

If not Data file load , then we can only use API to update the Department and Function for the Contacts.

You can use the API API_MKT_CONTACT_SRV for this purpose.

Regards,
Saravana

Re: SAP Marketing Cloud - Department and function update

aldlu — Mon, 06 Sep 2021 12:54:43 GMT

Thank you, I will try this API.

Additionally, do you know how to add a 5th lead stage? For the moment, I'm limitated to 4 stages but we would like to add a 5th stage.

Thanks!

Kr,

Alicia

Re: SAP Marketing Cloud - Department and function update

former_member599277 — Thu, 09 Sep 2021 09:14:04 GMT

Hi Alicia,

We have an Influence request which has been Acknowledged already for more Lead Stages, Please do vote the same .

Improvement Request Details - Customer Influence (sap.com)

Regards,
Saravana.

Re: SAP Marketing Cloud - Department and function update

aldlu — Tue, 04 Jan 2022 08:10:59 GMT

Hi Everyone,

In order to solve the initial issue, we decided to implement the custom logic "Update Interaction Contact" (context: Marketing: Contact & corporate account).

We create therefore 2 custom fields "Functions" and "Department" and thank to those 2 fields and the BAdi, the standard fields are updated automatically. This is working fine in SAP Marketing Cloud.

However, the integration with SAP C4C for those 2 fields is not working anymore. It seems that the custom logic is "blocking" the standard integration.

Any idea of the reason and how to solve it?

Thank you in advance for your answer.

Kind regards,

Alicia