Question Re: send billing document via mail to different mail address in CRM and CX Q&A

send billing document via mail to different mail address

former_member773596 — Tue, 30 Mar 2021 07:26:32 GMT

Hello SAP experts,

I'm currently setting up an output determination for an S4/HANA cloud solution.

The customer wants the order confirmation send to the default email address of the business partner.

The billing document should be sent to the mail adress maintained in partner function CP (contact person). If no contact person exists for the business partner, the billing document should be sent to the default email address (Bill to).

I allready followed the best practice scenaria 1LQ (output parameter determination). The order confirmation is correctly sent to the sold-to party. However I was not able yet to find the correct rule in the app 'output parameter determination' to send billing documents to partner function CP (contact person).

Thank you for the help

Re: send billing document via mail to different mail address

former_member577849 — Thu, 01 Apr 2021 13:36:38 GMT

Dear Pieter,

Unfortunately, it seems to be taking longer than usual for your question to be answered. You might want to try an alternative route to speed things up.

Please check if a similar question has already been asked in the Community. We have found that sometimes questions that have been answered before are no longer receiving responses.

The easiest way to do this, is to visit the All Questions page and search for your specific topic.

You could also check the SAP Support Portal and search for SAP Notes, SAP Knowledge Base Articles and more.

If all of this doesn’t work, I would suggest that you create a support ticket. All you need to do is log onto the SAP Support Portal with your S-user ID and password: http://service.sap.com/message

Thanks,

Marvin

Re: send billing document via mail to different mail address

kaus19d — Thu, 01 Apr 2021 14:33:05 GMT

Hi marvinp,

I see that you are posting the same content in different Q&A. This is not any possible answer to the actual question. This is what is sort of suggestion & so it should go to Comment section under the actual question, not be posted as Answer. Maybe you can go through SAP Community "Rules of Engagement"

Thanks,

Kaushik

Re: send billing document via mail to different mail address

former_member577849 — Thu, 01 Apr 2021 14:54:56 GMT

Hi kaus19d,

Thank you for letting me know.

I didn't know that you had to use the Comment function for this. I will have a look at the SAP Community rules of engagement and will make sure to post my suggestion as a comment in the future.

Best,

Marvin

Re: send billing document via mail to different mail address

Pedro_Utz — Mon, 26 Apr 2021 22:27:11 GMT

Hi Pieter!

Please check this documents available for Output Management. More specifically determining the Email Recipients:

2976132 - Email output to multiple recipients in SAP S/4HANA Cloud

2941522 - Output Management in SAP S/4HANA Cloud - Guided Answer

Hope this information helps you to understand current possibilities.

Thank you!

Best regards,

Pedro.