Question Re: How to setup one Email Notification template in multi languages in C4C workflow in CRM and CX Q&A

How to setup one Email Notification template in multi languages in C4C workflow

former_member730161 — Fri, 19 Mar 2021 12:33:14 GMT

Hello ,Expert. we have setup email notification template in English through workflow rule , How can I setup one email template in different languages in workflow in C4C,we have different countries using C4C? what should I do ? Thank you for your help

Re: How to setup one Email Notification template in multi languages in C4C workflow

nish_murthy — Fri, 19 Mar 2021 15:22:02 GMT

Hi lisazh,

You can maintain the e-mail template in different languages in the workflow configuration.

By clicking on the highlighted icon in the above screenshot, you will get a pop-up where you will be able to add templates for different languages.

You can maintain different language templates by clicking the the Add Row button, selecting the language you need from the Language dropdown and then uploading the template for that language.

Please refer the above screenshot.

Language for workflow rule is determined as below sequence:

If recipient has a user in system, the language would be first read from identity. To check this: Login with Recipient User ID. Go to Personalize->My Settings->Language.
If recipient is not a user in system, system's next step would be reading from Business Partner. To check this: Go to Customers -> Accounts/Individual Customer ( Based on recipient is an Individual customer or it is associated with an Account ) -> Language
If language is not determined from Business Partner, template language in received email should be according to the Language marked as "default" in workflow rule.

In the above screenshot, you can see that English is marked as the default language.

Hope this helps.

Kind Regards,

Nishanth

Re: How to setup one Email Notification template in multi languages in C4C workflow

former_member730161 — Fri, 19 Mar 2021 16:07:39 GMT

🙂 🙂 thank you so much ! I am very happy! Have a good day !

Re: How to setup one Email Notification template in multi languages in C4C workflow

former_member748701 — Sun, 22 Aug 2021 20:54:29 GMT

Nishanth S Murthy, great, that helped. If you have some other issues with getting notifications from multiple email accounts or IMs, I can highly recommend you to use and try Purposeful messages because I use it by myself, and I should admit, that in comparison with other software solutions - it is the best organizing tool for your personal emails.