Question Re: Empty editor area in attribute pop-up in CRM and CX Q&A

Empty editor area in attribute pop-up

former_member666428 — Thu, 23 Jul 2020 07:27:04 GMT

What could be the problem in the backoffice configuration if the editor-area is emtpy when you double-click an attribute which contains an item and the pop-up opens? E.g. you double-click the attribute Catalog in a Catalog Version. The behavior occurs on ALL attributes of different ItemTypes regardless of the attribute's ItemType.

The editor area is displayed normally when you open the Item directly from the list.

2020-07-23-08h05-01.png

Re: Empty editor area in attribute pop-up

geffchang — Thu, 23 Jul 2020 14:41:24 GMT

I've encountered this situation in the past. I don't know the exact cause or fix, but I usually try either of these two, and they will fix the issue:

- In Backoffice's Application Orchestrator, run "Reset Everything"

- In HAC, run Platform Update on backoffice-related extensions

Also, try to clear the browser cache.

Re: Empty editor area in attribute pop-up

former_member666428 — Fri, 24 Jul 2020 05:10:46 GMT

Many thanks for your hints! With them I could fix the issue.

After I

ran the Platform Update on backoffice-related extensions
ran "Reset Everything" in Backoffice's Application Orchestrator

the problem was solved.