Question Re: Partial payment + exact amount error in CRM and CX Q&A

Partial payment + exact amount error

JoergAldinger — Mon, 16 Nov 2020 22:21:12 GMT

Hello all,

We are using 2.0 FP10 and have noticed the following behavior, which we think was not present some time ago:

Scenario:

Expected outcome:

Actual outcome:

CCO gives an error message that says "the receipt is unbalanced" and the cash payment is not applied

Was this always supposed to work in this way or is this is a bug that we should report?

Thanks and best regards,

Joerg.

anderson_schmitt — Tue, 17 Nov 2020 01:56:56 GMT

Hello Joerg,

This behavior is the same in the previous version (FP08, FP09).

You may consider the Influence Channel to post this idea.

Regards,
Anderson

JoergAldinger — Tue, 17 Nov 2020 01:59:08 GMT

Thanks for the clarification. I will post the IR tomorrow and add a link here.

Best regards,

Joerg.

JoergAldinger — Tue, 17 Nov 2020 17:13:56 GMT

Thanks and best regards,

Joerg.

anderson_schmitt — Tue, 17 Nov 2020 17:29:02 GMT

Hi Joerg,

You're welcome.

Regards,

Anderson