https://community.sap.com/t5/crm-and-cx-q-a/backoffice-explorer-tree-not-loading-and-throwing-error-failed-to-render/qaa-p/12219133#M422501 <P>Hello, the console, says that you configuration xml file, is broken, and can't be parsed.</P><P>Can you join, the configuration file, or only the part where you eplorertree definition.</P><P>Thanks</P> Sun, 06 Sep 2020 14:22:28 GMT mhoumaid 2020-09-06T14:22:28Z https://community.sap.com/t5/crm-and-cx-q-a/backoffice-explorer-tree-not-loading-and-throwing-error-failed-to-render/qaq-p/12219132 <P>Faced the below issue when trying to access backoffice after starting of the server.</P> <P>The issue being reported is intermittent and in pre prod environment.</P> <P>Version : 1808.20</P> <P>Failed to render widget [id='explorerTree', definitionId='com.hybris.cockpitng.widgets.common.explorertree', message='null']</P> <P>Attached console log for reference.<A href="https://answers.sap.com/storage/temp/1838766-console-log.txt">console-log.txt</A></P> <P>Backoffice snapshot:</P> <P><IMG alt="" /><IMG alt="" /></P> Thu, 03 Sep 2020 10:49:58 GMT https://community.sap.com/t5/crm-and-cx-q-a/backoffice-explorer-tree-not-loading-and-throwing-error-failed-to-render/qaq-p/12219132 swayamswarupswain 2020-09-03T10:49:58Z https://community.sap.com/t5/crm-and-cx-q-a/backoffice-explorer-tree-not-loading-and-throwing-error-failed-to-render/qaa-p/12219133#M422501 <P>Hello, the console, says that you configuration xml file, is broken, and can't be parsed.</P><P>Can you join, the configuration file, or only the part where you eplorertree definition.</P><P>Thanks</P> Sun, 06 Sep 2020 14:22:28 GMT https://community.sap.com/t5/crm-and-cx-q-a/backoffice-explorer-tree-not-loading-and-throwing-error-failed-to-render/qaa-p/12219133#M422501 mhoumaid 2020-09-06T14:22:28Z