Question Re: Duplicated Receipts from CCO to SAP in CRM and CX Q&A

Duplicated Receipts from CCO to SAP

jsarciniegasg — Thu, 12 Mar 2020 15:28:20 GMT

bothreceipts.pngHI SAP experts,507182.png

Currently, i have an issue where sometimes CCO is sending duplicated receipts to SAPB1.

Next, i show you an example

I can see the receipt POS Receipt:BIB1000001002_BIB1100001384 in the monitor with two different id B1, however both are delivered (pictures 507164 and 507182), i dont know what was the reason because the monitor didn´t duplicate any of them and for this error both receipts are in SAP B1 with different No Invoice(picture both receipts). I checked the query SELECT "DataSource" FROM OINV Where "DocEntry" =, and for both receipst the result is 'O' , so for me this error can be a bug because the monitor should differenciate the receipts. The workaround normally is make a Credit Note but i would like to know is someone knows any solution.

I have the following scenario

Cloud Control Center Managment

Version SAPB1: SAP Business One 9.2(9.20.183) PL:0507164.png8 HOTFIX3(64bit)

Version SCCO: 2.0 FP07 PL02

Version SCCO Manager: 2.0 FP07 PL02

Best Regards

Re: Duplicated Receipts from CCO to SAP

JoergAldinger — Thu, 12 Mar 2020 17:16:31 GMT

Hello Jhon,

Can you confirm which version of the integration scenario package you are using? There was recently a correction to improve duplicate detection.

Best regards,

Joerg.

Re: Duplicated Receipts from CCO to SAP

anderson_schmitt — Thu, 12 Mar 2020 17:33:43 GMT

Hello Jhon,

There were some enhancements in the B1if customer checkout scenarios to avoid duplicate receipts in SAP B1.

Please refer to SAP Note #2163033 for further details.

Regards,
Anderson

Re: Duplicated Receipts from CCO to SAP

rosscawood — Tue, 01 Mar 2022 03:30:25 GMT

Hi, I have a client with a new version of CCO.

Any Idea why there are duplicates in the CCO Monitor? This client has plenty duplicates in the CCO monitor
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