C4C - How can i configure appointments & calendar?

prego7493 — Tue, 17 Dec 2019 11:47:28 GMT

We don't want to use Resource Scheduler, but the appointment functionality in "Activities" section of service tickets. THis way it's possible to create appointments linked to a ticket.

However it looks like this functionality is very limited and I wonder if there are possibilities for the following things:

1. From service ticket: When creating an appointment, then the field "Location" is empty. If you leave it empty, then it defaults to show the Sold To name & address. - Is it possible to re-configure that this is defaulting to Service location or Ship To partner address?

2. Calendar: Is there a way that appointment in Calendar can include more fields i.e. ticket no. in the header? Through Adaptation the ticket no. is not a field that can be used.

3. Team Calendar: If an appointment is moved with drag & drop from one to another Service Engineer; then the appointment is copied (exists for both Engineers then). Is this a bug or expected functionality? Any way to prevent this happening?

4. Team Calendar: Is there a way to use Week view as well? Looks like only Day View works.

5. Is there a way to restrict access to appointments / calendar entries? (i.e. only allow to edit/delete self created appointments, but not allow touching other's entries)

Any input is appreciated - I was already searching forums and google, but didn't find much about the appointment functionality at all.

Re: C4C - How can i configure appointments & calendar?

Khaled_Alkafoury — Thu, 19 Dec 2019 15:00:35 GMT

Hi Markus,

I hope this finds you well, reference to question 5 see the following:

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1905/en-US/cd5303786fc04754a8da64e66371407d.html

Best regards,

Question Re: C4C - How can i configure appointments & calendar? in CRM and CX Q&A

C4C - How can i configure appointments & calendar?

Re: C4C - How can i configure appointments & calendar?