CCO - Using receipt from multiple CCO

Former Member — Thu, 08 Aug 2019 15:18:25 GMT

Hello,

I have a store that has 3 CCO
I sell to a customer with the CCO1.
The customer brings me the article but I am at the CCO2. I want to be able to make the return on the CCO2 by recalling the receipt made on CCO1.
How do I set up receipt management?

Thanks for your help
Pierre BARRET

Re: CCO - Using receipt from multiple CCO

gunther_sandtner — Thu, 08 Aug 2019 15:56:46 GMT

Hello Pierre,

The use case you are describing has to meet only two conditions:

SAP Customer Checkout manager is available
In all SAP Customer Checkout the options Integration -> SAP Customer Checkout manager -> Receipt management -> Enable central receipt management and Enable receipt fetching are both switched ON

Then a receipt posted on CCO1 can be fetched in CCO2 from the Customer Checkout manager for return / refund purposes.

Kind regards,

Gunther

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CCO - Using receipt from multiple CCO

Re: CCO - Using receipt from multiple CCO