Question Re: product search in backoffice using super to superCategories in CRM and CX Q&A

product search in backoffice using super to superCategories

Former Member — Thu, 16 Aug 2018 14:22:09 GMT

HI All,

Facing issue in product advance search in Backoffice , getting zero results if in supercategories I use super to supercategory.

Create Categories

INSERT_UPDATE Category;code[unique=true];$catalogVersion;supercategories(code,$catalogVersion)

;categories;;

;clothes;;categories;

INSERT_UPDATE Product;code[unique=true];$catalogVersion;unit(code);supercategories(code,$catalogVersion) ;300441142;;pieces;clothes

If in Supercategories attributes I search for categories m getting zero results.

If any solution, in this case, would be appreciated.

Thanks Upfront,

Re: product search in backoffice using super to superCategories

Former Member — Thu, 23 Aug 2018 08:42:05 GMT

Hi Jagnya,

I tried to reproduce your issue by taking following steps (please correct me, if I have done something diffrently):

Import new supercategory and new category (set structure) via ImpEx Import in hac
Import new product (set of which category)

In my case: Supercategory is categories1 Subcategory is clothes1

In Backoffice using advance search: set Supercategories Attribute Contains clothes1
click plus sign to add criterion
click Search Button
get no results

If process I conducted is the same as yours, I think it is caused by lack of any subcategory attached to clothes1. You can think about structure as about pyramid – there is nothing below clothes1, so clothes1 is not Supercategory to any category. In other words there is not any existing category that has clothes1 as its Supercategory.

Hope that clarifies the current situation,

Re: product search in backoffice using super to superCategories

Marko_salonen — Thu, 23 Aug 2018 13:28:20 GMT

Make sure to use [unique=true] for the code

INSERT_UPDATE Product;code[unique=true];$catalogVersion;unit(code);supercategories(code[unique=true],$catalogVersion) ;300441142;;pieces;clothes