https://community.sap.com/t5/crm-and-cx-q-a/how-to-clear-area-of-interaction-center-alert/qaa-p/12051142#M403398 <P>Self resolved using below.</P><PRE><CODE>cl_crm_ic_abap_alert-&gt;if_crm_ic_alert_service~send_alert_cancel( ).</CODE></PRE> Wed, 04 Dec 2019 10:28:20 GMT former_member206642 2019-12-04T10:28:20Z https://community.sap.com/t5/crm-and-cx-q-a/how-to-clear-area-of-interaction-center-alert/qaq-p/12051141 <P>I am raising interaction alert using below code. I call the same alert on BuAgConfirmed and BuAgReset events. The requirement is to clear/reset the alert when the event is BuAgReset. </P> <PRE><CODE>fb = session-&gt;get_factbase( ).<BR /><BR />CALL METHOD me-&gt;set_fb_attr_by_id EXPORTING id = lv_id value = lv_value.</CODE></PRE> <P>I tried using the below, but it doesn't work. </P> <PRE><CODE>fb-&gt;clean_up( ). </CODE></PRE> Tue, 03 Dec 2019 12:35:10 GMT https://community.sap.com/t5/crm-and-cx-q-a/how-to-clear-area-of-interaction-center-alert/qaq-p/12051141 former_member206642 2019-12-03T12:35:10Z https://community.sap.com/t5/crm-and-cx-q-a/how-to-clear-area-of-interaction-center-alert/qaa-p/12051142#M403398 <P>Self resolved using below.</P><PRE><CODE>cl_crm_ic_abap_alert-&gt;if_crm_ic_alert_service~send_alert_cancel( ).</CODE></PRE> Wed, 04 Dec 2019 10:28:20 GMT https://community.sap.com/t5/crm-and-cx-q-a/how-to-clear-area-of-interaction-center-alert/qaa-p/12051142#M403398 former_member206642 2019-12-04T10:28:20Z