Question Re: Hybris marketing cloud: Interaction reason "No product found" in CRM and CX Q&A

Hybris marketing cloud: Interaction reason "No product found"

former_member615635 — Tue, 17 Sep 2019 16:24:45 GMT

Hi all,

We are getting error and interaction reason "No product found" for the emails triggered for abandoned shopping cart campaigns. Interaction type is OUTBOUND_CHCK_FAILED. Is this because the contacts donot have any abandoned cart products?

Regards.

Sajin

Re: Hybris marketing cloud: Interaction reason "No product found"

Naveen_MP — Wed, 18 Sep 2019 13:35:32 GMT

Hi Sajin Poil,

Could you please Elaborate the issue ?

Best Regards,

Naveen

Re: Hybris marketing cloud: Interaction reason "No product found"

guipaulino — Mon, 23 Sep 2019 18:03:40 GMT

Hello sajin_poil,

In order to use 'abandoned cart' block in content studio you have to have products assigned to interaction type 'SHOP_CART_ABANDONED'.

This means you need structure "InteractionProducts" populated in your service.

If there are no products in the cart, system triggers a standard error message like you mentioned.

BR,

Guilherme.

Re: Hybris marketing cloud: Interaction reason "No product found"

Irene_Baernhof — Mon, 28 Oct 2019 16:11:53 GMT

Re: Hybris marketing cloud: Interaction reason "No product found"

Former Member — Tue, 29 Oct 2019 09:44:29 GMT

Hi sajin_poil ,

In the Browse Interaction APP first check if any products are coming for the system . This error generally shows if there are no products associated with the interactions and we try to use the interaction products for the email. The products has to be also loaded from commerce . If you have only products loaded from a different system and the ids are similar , origin you can handle it in CPI for the commerce-marketing integration.

Regards

Rashmi

Re: Hybris marketing cloud: Interaction reason "No product found"

Former Member — Wed, 22 Jul 2020 09:46:40 GMT

Hi sajin_poil. I'm having the same problem. Did you solve it? I double checked and the products are coming in the interaction. Thanks.

Re: Hybris marketing cloud: Interaction reason "No product found"

former_member599277 — Wed, 22 Jul 2020 10:45:03 GMT

Hi Bruno ,

Please refer KBA

2934400 - SAP Marketing - Abandoned Shopping Cart Campaign not working

This is because , Product name is not maintained in the Product Master data .

Hope this helps.

Regards,

Saravana