Question Re: Approved products remain un-synched after catalog synchronization in CRM and CX Q&A

Approved products remain un-synched after catalog synchronization

Former Member — Sat, 09 Jul 2016 16:22:08 GMT

The catalog sync job completes with success. However, I find that some products still aren't synched, when they have obviously been modified. I am looking at the sync timestamp for one such product:

Last sync modified time was 2016-06-30 15:43:28.309
Last sync time was 2016-06-30 23:38:08.075
On the source, last modified time is 07/07/2016 3:35:09 AM. It is approved status.
On the target, last modified time is 07/05/2016. It is in a 'check' status

So what gives? Based on the timestamps, this product should have been included for sync.

Another thing I have checked is any search restriction on these products but none I can see defined.

I am thinking of enabling debug but I'm not so sure if it will give me any useful information, given that it isn't even "detecting" this product for inclusion in the sync

Re: Approved products remain un-synched after catalog synchronization

Former Member — Sun, 10 Jul 2016 14:45:27 GMT

Which of the following do you mean when you say, 'I find that certain products aren't included'?

The product is not available in the storefront
The product is not available in the online catalog version

In the 1st case, there might be a chance that your product is not yet approved

For the analysis of the 2nd case, you will have to tell the sync and modified time of the product from both catalog versions (Staged, Online)

Re: Approved products remain un-synched after catalog synchronization

Former Member — Mon, 11 Jul 2016 10:57:19 GMT

I should have been more clear in that yes the product is approved in staged. Also:

On the source, last modified time is 07/07/2016 3:35:09 AM. It is approved status.
On the target, last modified time is 07/05/2016. It is in a 'check' status

Re: Approved products remain un-synched after catalog synchronization

Former Member — Mon, 11 Jul 2016 16:40:42 GMT

As you can see, there has not been no sync after 07/07/2016 3:35:09 AM (when the product in the Staged catalog version got modified). Please run the catalog synchronization job manually and check again

Re: Approved products remain un-synched after catalog synchronization

Former Member — Mon, 11 Jul 2016 17:21:13 GMT

To add to this, make sure that you are running a full index as opposed to an update. I have faced similar issues that were fixed by running a full index.