Question Re: OPT Out via SMS - Marketing in CRM and CX Q&A

OPT Out via SMS - Marketing

former_member576423 — Thu, 10 Jan 2019 06:37:07 GMT

Hello SAP,

With 1811 release I found that there is a possibility of unsubscription of text message using reply STOP plus campaign id.

As per the help document it is essential to create a Enter the user name and password you created for your account from SAP Live Link 365.?

Will this needs to be done by customer or SAP has to create credentials ?

Help Document reference:

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1811.500/en-US/342ac520cb9f40e6810f7eec2fbf3fbc.html

Re: OPT Out via SMS - Marketing

KunalBansal — Thu, 10 Jan 2019 06:56:58 GMT

Hi Mayank,

Could you please point to the exact document link on "OPT Out via SMS"?

Best Regards,

Kunal

Re: OPT Out via SMS - Marketing

Former Member — Thu, 10 Jan 2019 12:46:25 GMT

Hi Mayank,

the unsubscribe from SMS points to SAP Digital Interconnect setup and the user credentials should be the same which you got from SAP Team for you SAP DI setup. you should get one for Email and one for SMS.

Thanks

Vineet

Re: OPT Out via SMS - Marketing

Former Member — Thu, 10 Jan 2019 12:47:54 GMT

Hi kunalkumar.bansal,

on a different thread- why do we need campaign id in unsubscribe?

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1811.500/en-US/f64076be0e4f473fab3f919bdb95a78a.html

Thanks

Vineet

Re: OPT Out via SMS - Marketing

KunalBansal — Thu, 10 Jan 2019 13:18:24 GMT

Hi Vineet,

As your mobile service provider will have to send a request to SAP DI, they will need a reference of Campaign ID.

Kunal

Re: OPT Out via SMS - Marketing

former_member576423 — Thu, 10 Jan 2019 22:12:37 GMT

Hi Kunal,Please find the below content from help document.Link refers:https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1811.500/en-US/342ac520cb9f40e6810f7eec2fbf3fbc.html

Communication System Details Required for Bounces and Unsubscribes for Text Messages
Host Name: livelink.sapmobileservices.com
User for Outbound Communication: Enter the user name and password you created for your account from SAP Live Link 365.

In case you need to change the credentials again later, you will do this also in the Communication System app.

Re: OPT Out via SMS - Marketing

former_member576423 — Thu, 10 Jan 2019 23:11:43 GMT

Hi Vineet,

SAP help document says that we need to create the username and passoword in SAP Live link 365.

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1811.500/en-US/342ac520cb9f40e6810f7eec2fbf3fbc.html

I got this feeling because for email and sms outbound it was clearly mentioned to ask SAP for the user credentials.

Thanks,

Mayank