Question Re: Relationships with partner function assignment and Account Team in CRM and CX Q&A

Relationships with partner function assignment and Account Team

Former Member — Tue, 07 Aug 2018 14:56:05 GMT

Dear SAP,

we are trying to set the integration between SAP CRM and SAP Hybris Marketing Cloud, but we can't understand how to manage the following two features:

Custom relationship between Account and Agent with partner function assignment depending on the sales area.
Automatic upload of the account relationships in SAP CRM in the Account Team in SAP Hybris Marketing Cloud, mapping a relationship with a role.

Thank you for your help.

Regards.

Andrea

Re: Relationships with partner function assignment and Account Team

Former Member — Fri, 10 Aug 2018 07:43:38 GMT

Dear SAP,

do you have any suggestion about my questions?

Thank you.

Regards.

Andrea

Re: Relationships with partner function assignment and Account Team

Former Member — Fri, 10 Aug 2018 12:54:25 GMT

Hi Andrea,

I am not sure, if I understand the question fully.

Generally SAP MKC (1805) is covering a single relationship: Corp-Account <-> Contact.

The SAP CRM relationship model with the big set of potential relationships would require an enhancement, if really needed.

Does this help?

Best, Anton

Re: Relationships with partner function assignment and Account Team

Former Member — Fri, 10 Aug 2018 14:04:32 GMT

Dear Anton,

thank you for your answer.

Is there a way to ask SAP to implement this feature as soon as possible?

Unfortunately, withouth it, all the business model of our customer can't be reproduced in the system.

Regards.

Andrea

Re: Relationships with partner function assignment and Account Team

Former Member — Fri, 10 Aug 2018 15:37:26 GMT

Hi Andrea,

sure. Are you or your customer using SAP Influence already?

If not, you should check it out. It allows you to post feature request. Those are reviewed by the product management team on a regular basis and can be voted as important by other customers. To keep it short: It is a great and transparent way to influence the product roadmap.

Here is the generic link: https://influence.sap.com/sap/ino/#/campaign/38

Here is an example on bring in the new whatsapp biz api into the product: https://influence.sap.com/sap/ino/#/idea/215783

Best regards, Anton