Question Re: BUPA creation - yellow BDoc problem in CRM and CX Q&A

BUPA creation - yellow BDoc problem

Former Member — Fri, 19 Nov 2010 13:12:40 GMT

Sincere,

I'm creating Business partner and partner is succesfull created in CRM, and also in R3, but BDoc won't go green. Status of the BDoc is SENT, Creator: R3RFC, Queue name: CSABUPA0000xxxxxx, no errors, everything seems fine except BDocs.

I'm also getting Outbound queue R3AD_CUSTOME - Update BDoc status FAILED. BDoc not found.

Please advise.

Matej

Re: BUPA creation - yellow BDoc problem

rohit_sharma2 — Fri, 19 Nov 2010 14:10:51 GMT

Hello Matej,

Goto SMQ2. View the R3AD_CUSTOME queue and see the 1st entry with the error "Update BDoc status failed - BDoc not found".Check in CRM and ERP if you find this BP XXX involved in the LUW/BDoc in either system.

The original issue could be related to business partners .

You can run the transaction crmm_bupa_map for the bp XXX and see whether the bp is newly transferred to the crm system.

Maybe you should start a dima (Checking Cross-Component Data Integrity) run to compare the ERP and the CRM data. When you see that there is a guid problem please run the reports from notes :

536026 Report - Comparison CRMM_BUT_CUSTNO and CRMKUNNR

1314495 Report to synchronize CRMM_BUT_CUSTNO, CRMKUNNR (non-IS*)

Thanks,

Rohit

Re: BUPA creation - yellow BDoc problem

Former Member — Mon, 22 Nov 2010 07:05:43 GMT

Hello Rohit!

In SMQ2 I have series (400) meerly equal entries like:

400 R3RFC BAPI_CRM_SAVE R3AD_CUSTOME 20.11.2010 07:32:24 Update BDoc status failed - BDoc not found

This relates to newly entered BP in the CRM system. When new entry happens, BDoc is sent to ERP (R3) system and BDoc is stil status yellow, although in SMW01 state is SENT.

Sent to receivers (not all have confirmed) BUPA_MAIN mBDoc Notification 16.11.2010 13:35:00 CSABUPA0000980404 R3RFC

CRM - transaction BP and customer is shown as created, ERP - transaction BP and customer is also shown as existing. The data is the same in CRM and in ERP.

Case 1: crmm_bupa_map looks like this:

http://www.shrani.si/f/b/bS/46nOEGgO/untitled.jpg

If I hit Enter tab or refresh Queue, statuses disapears (printscreen: 1 are transformed to 0). I believe this isn't problematical, just reprocess.

Case 2: In crmm_bupa_map ERP number is missing although I customer exist in ERP. What to do?

Regards,

Will check notes, but for now I believe that there is smth with bupa_map. How to reautomate it for future?

Re: BUPA creation - yellow BDoc problem

rohit_sharma2 — Mon, 22 Nov 2010 08:10:28 GMT

Hi,

I guess teh confirmation is not flowing back from ERP to CRM for the BP created in CRM.

Generally ERP system sends a response back to CRM in the form of CUSTOMER_MAIN for BUPA_MAIN. Can you check table CRMRFCPAR on ERP and view its entries. If in your CRMRFCPAR table you've maintained entries like BUPA, please note that either you should specify the complete object names or you can maintain a wildcard character '' to allow all objects.

CRMM_BUPA_MAP can bring all the data from ECC to CRM but only for a single BP.

And yes, please try and check if the formerly mentioned notes help.

Thanks,

Rohit

Re: BUPA creation - yellow BDoc problem

Former Member — Mon, 22 Nov 2010 10:34:05 GMT

Some of our BDocs were deleted, so now I'll try to synchronize it via your note suggestion.

in CRMRFCPAR in EPR we have this picture (all in):

http://www.shrani.si/f/29/z7/bDegxde/new-picture.png