Question Re: User Authorization for service crm_tracking in CRM and CX Q&A

User Authorization for service crm_tracking

Former Member — Mon, 15 Nov 2010 11:08:17 GMT

Hi,

I just activated the service /default_host/sap/crm/crm_tracking, so I could use tracking of URL.

But I need a ITS user so the service works, otherwise the customer are prompted for a user/pw every time the click on our e-mails links.

I looked in our IDES system, but the ITSGLOBAL user there has the profile SAP_ALL.

Our Authorization people are not that found of creating a user with the profile SAP_ALL.

Do anyone know witch profiles / roles are necessary in combination with this service?

Michael Wolff Knudsen

Re: User Authorization for service crm_tracking

Former Member — Tue, 16 Nov 2010 16:36:35 GMT

Hi Michael,

Did you consider to use transaction ST01 in order to track all necessary authorization objects needed for your scenario?

Regards,

Gabriels Santana

Re: User Authorization for service crm_tracking

Former Member — Wed, 17 Nov 2010 11:43:23 GMT

Hi Gabriels,

I traced everything that happened on the server I pressed the link and got:

hh:mm:ss:ms Type Lasts(us) Object Text

12:40:36:508 CMOD - - - rstscb_call_back Parameter:

12:40:36:508 CMOD 2 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:508 CMOD - - - rstscb_call_back Parameter:

12:40:36:508 CMOD 0 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:508 CMOD - - - rscpldc_lookup_d Parameter:

12:40:36:512 CMOD - - - rscpLengthOfBasi Parameter:

12:40:36:512 CMOD - - - GetCPInfo Parameter:

12:40:36:512 CMOD - - - rscpKindiOfCP Parameter:

12:40:36:512 CMOD - - - GetCPInfo Parameter:

12:40:36:513 CMOD - - - rscpcls__codepag Parameter:

12:40:36:513 CMOD - - - rscpcpa_codepage Parameter:1100

12:40:36:514 CMOD - - - rscpldc_lookup_d Parameter:

12:40:36:527 CMOD - - - rstspc_prepare_f Parameter:

12:40:36:527 CMOD - - - rstscb_call_back Parameter:

12:40:36:527 CMOD 11 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:527 CMOD 18 rstspc_prepare_f Parameter:Comment:Returncode: 0

12:40:36:528 CMOD - - - rstswc_was_commi Parameter:

12:40:36:528 CMOD - - - rstscb_call_back Parameter:

12:40:36:528 CMOD 2 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:528 CMOD 6 rstswc_was_commi Parameter:Comment:Returncode: 0

12:40:36:528 CMOD - - - rstswsf_was_stor Parameter:

12:40:36:528 CMOD 1 rstswsf_was_stor Parameter:Comment:Returncode: 0

12:40:36:529 CMOD - - - rstspc_prepare_f Parameter:

12:40:36:529 CMOD - - - rstscb_call_back Parameter:

12:40:36:529 CMOD 0 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:529 CMOD 4 rstspc_prepare_f Parameter:Comment:Returncode: 0

12:40:36:529 CMOD - - - rstswc_was_commi Parameter:

12:40:36:529 CMOD - - - rstscb_call_back Parameter:

12:40:36:529 CMOD 1 rstscb_call_back Parameter:Comment:Returncode: 0

12:40:36:529 CMOD 4 rstswc_was_commi Parameter:Comment:Returncode: 0

12:40:36:529 CMOD - - - rstswsf_was_stor Parameter:

12:40:36:529 CMOD 1 rstswsf_was_stor Parameter:Comment:Returncode: 0

12:40:47:132 CMOD - - - rscpcpa_codepage Parameter:1100

I don't think this helps anything

Re: User Authorization for service crm_tracking

Former Member — Wed, 17 Nov 2010 11:54:01 GMT

Hi Michael,

You need to be sure that you are using the transaction ST01 on the same application server where you execute your SICF application.

Additionaly, during the trace analysis, change the date criteria (the field named "From:" on Trace Analysis Screen).

Please let me know if you reach any different result.

Kind Regards,

Gabriel Santana

Re: User Authorization for service crm_tracking

Former Member — Wed, 17 Nov 2010 12:08:48 GMT

Hi Gabriel,

I've done all these settings before I executed the trace.

/Michael

Re: User Authorization for service crm_tracking

Former Member — Thu, 02 Dec 2010 14:00:22 GMT

Just seeing if there are any updates to this subject since I have a similar issue but accessing another service.

/default_host/sap/bc/soap/rfc

Re: User Authorization for service crm_tracking

Former Member — Wed, 02 Feb 2011 16:17:29 GMT

Hi Michael

I have got the same requirments and now i am trying to find out what access should be given to this user, Hope you have found the solution by now. Can you please do let me know.

thank you

regards

shankar

Re: User Authorization for service crm_tracking

Former Member — Thu, 03 Feb 2011 08:22:16 GMT

We have solved this.

Create a user e.g. ITSGLOBAL give the role SAP_CRM_ISA_ITSLOGIN profile T_AC980028.

Add this user on the the service /default_host/sap/crm/crm_tracking

Make sure the user is of the type B Systemuser Intern RFC

/Michael

Re: User Authorization for service crm_tracking

Former Member — Thu, 03 Feb 2011 10:13:38 GMT

Hi Michael

Would like to thank you for your response, i am going to try now as i have requested our security team to create user with given profile and role. I will let you know

Thanks

Shankar Vangari

Re: User Authorization for service crm_tracking

Former Member — Thu, 03 Feb 2011 12:56:28 GMT

Hi Michael

Once again thank you and it is working. If you know what entries should be given in table HTTPURLLOC to hide the URL of the system as you can see on the link in mail forms

Regards

shankar

Re: User Authorization for service crm_tracking

Former Member — Fri, 04 Feb 2011 12:13:40 GMT

Hi Shankar,

No sorry I don't the table HTTPURLLOC. I have a problem regarding multiple link tracking. Did you solve this?

Did build your own BW report, or?

Michael Wolff

Re: User Authorization for service crm_tracking

Former Member — Thu, 10 Feb 2011 18:43:48 GMT

Hi Michael

Nope, not yet, still working on it. If i enter the host name in HTTPURLLOC example xxx.xxx.com, the URL link emails will be resplaced with this URL and port number, but the replaced url is wrong which is ://hTTP://

I am still looking for proper solution, have managed to get some solution yet?

regards

shankar