Navigation to a component or view of a ticket from standard report output on a dashboard

Former Member — Mon, 05 Feb 2018 08:55:25 GMT

Hi Team,

I have an urgent requirement in my project.

I have used below standard ticket report to create views.

One of the report view is used in a dashboard and from there another view of the same report is used as a navigation target shown below.

Now when i click a ticket ID i have to navigate to that particular ticket component or view.

I believe this should be automatically rendered in standard. But its not showing ticket ID as a link in report output. Please let me know how can i achieve this?

Thanks,

Shikha

Re: Navigation to a component or view of a ticket from standard report output on a dashboard

Former Member — Mon, 05 Feb 2018 23:52:43 GMT

Hi Shikha.
I hope you are doing well.

In this case what you are trying to reach is to get the same "navigation target' that is found in some of SAP Standard reports, which is a navigation target for UI page. Currently, this is not possible to reach in custom Navigation Targets. Only the Standard Navigation targets created by SAP are capable of it.
Actually, the custom navigation targets can be created only from Report View to another.
I believe the closest you can get from it, is to use a standard report which actually have similar view as you want, and use it as Navigation target, since if it has the UI Navigation target you can make use of it.

Hope this overview helps.

Best regards.
Mi.

Question Re: Navigation to a component or view of a ticket from standard report output on a dashboard in CRM and CX Q&A

Navigation to a component or view of a ticket from standard report output on a dashboard

Re: Navigation to a component or view of a ticket from standard report output on a dashboard