https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaa-p/654821#M16358 <P>Hello all,</P><P>I thought this would help:</P><P><BR />"SAP CRM (Customer Relationship Management) On-Premise and SAP Cloud for Customer (C4C) are two different customer relationship management solutions offered by SAP. Here are some of the key differences between them:</P><P>Deployment: SAP CRM On-Premise is installed on the customer's own servers and is maintained by their IT department. In contrast, SAP C4C is a cloud-based solution that is hosted on SAP's servers and is accessed over the internet.</P><P>Cost: SAP CRM On-Premise requires a large upfront investment in hardware, software, and IT resources for installation, customization, and maintenance. On the other hand, SAP C4C is a subscription-based service that has a lower total cost of ownership, as it eliminates the need for hardware, software, and IT resources.</P><P>Functionality: SAP CRM On-Premise is a more comprehensive solution that offers a wider range of functionality, including sales, marketing, and service management, as well as industry-specific features. SAP C4C, on the other hand, is a more focused solution that is designed specifically for sales and service management.</P><P>Integration: SAP CRM On-Premise has the advantage of being able to integrate with a wider range of on-premise and cloud-based systems. In contrast, SAP C4C is optimized for integration with other SAP cloud solutions, although it can also integrate with other systems using web services and APIs.</P><P>Mobility: SAP C4C is designed with mobile access in mind, and provides a mobile app for accessing customer information on-the-go. SAP CRM On-Premise, however, does not offer a dedicated mobile app and requires additional customization to enable mobile access.</P><P>Overall, SAP C4C is a more modern, cloud-based solution that is well-suited for sales and service management, while SAP CRM On-Premise is a more comprehensive solution with a wider range of functionality, but requires a larger investment in hardware, software, and IT resources."</P><P>Regards,</P><P>Gabriel</P> Mon, 20 Feb 2023 08:27:27 GMT cc4f00ba-6b54-403d-bf1c-3 2023-02-20T08:27:27Z https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaq-p/654819 <P>Hello Guys,</P> <P> </P> <P>How can we pitch to a customer for Sap Cloud for Services who is already using Sap CRM for Services?</P> <P> </P> <P>Can you all explain me the key benefits which aren't there in CRM Services and there in Sap Cloud for Services? </P> Tue, 22 May 2018 06:15:00 GMT https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaq-p/654819 Former Member 2018-05-22T06:15:00Z https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaa-p/654820#M16357 <P>You might want to check : <A href="https://www.sap.com/products/crm-service-cloud-software/features.html" target="_blank">Service Cloud Features</A></P> Tue, 13 Nov 2018 00:00:35 GMT https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaa-p/654820#M16357 PrasanthArya 2018-11-13T00:00:35Z https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaa-p/654821#M16358 <P>Hello all,</P><P>I thought this would help:</P><P><BR />"SAP CRM (Customer Relationship Management) On-Premise and SAP Cloud for Customer (C4C) are two different customer relationship management solutions offered by SAP. Here are some of the key differences between them:</P><P>Deployment: SAP CRM On-Premise is installed on the customer's own servers and is maintained by their IT department. In contrast, SAP C4C is a cloud-based solution that is hosted on SAP's servers and is accessed over the internet.</P><P>Cost: SAP CRM On-Premise requires a large upfront investment in hardware, software, and IT resources for installation, customization, and maintenance. On the other hand, SAP C4C is a subscription-based service that has a lower total cost of ownership, as it eliminates the need for hardware, software, and IT resources.</P><P>Functionality: SAP CRM On-Premise is a more comprehensive solution that offers a wider range of functionality, including sales, marketing, and service management, as well as industry-specific features. SAP C4C, on the other hand, is a more focused solution that is designed specifically for sales and service management.</P><P>Integration: SAP CRM On-Premise has the advantage of being able to integrate with a wider range of on-premise and cloud-based systems. In contrast, SAP C4C is optimized for integration with other SAP cloud solutions, although it can also integrate with other systems using web services and APIs.</P><P>Mobility: SAP C4C is designed with mobile access in mind, and provides a mobile app for accessing customer information on-the-go. SAP CRM On-Premise, however, does not offer a dedicated mobile app and requires additional customization to enable mobile access.</P><P>Overall, SAP C4C is a more modern, cloud-based solution that is well-suited for sales and service management, while SAP CRM On-Premise is a more comprehensive solution with a wider range of functionality, but requires a larger investment in hardware, software, and IT resources."</P><P>Regards,</P><P>Gabriel</P> Mon, 20 Feb 2023 08:27:27 GMT https://community.sap.com/t5/crm-and-cx-q-a/sap-crm-services-vs-sap-cloud-for-services/qaa-p/654821#M16358 cc4f00ba-6b54-403d-bf1c-3 2023-02-20T08:27:27Z