topic Tickets in Application Development and Automation Discussions

Tickets

Former Member — Thu, 08 May 2008 18:23:53 GMT

Hello Gurus,

In real time, what is the terminology used to prioritize the tickets / objects ?

Whose job is that ( functional or techinal lead) ?

Thanks

Suresh

former_member156446 — Thu, 08 May 2008 18:28:24 GMT

tech lead

Former Member — Thu, 08 May 2008 18:28:54 GMT

Hi Frd

Mostly tickets will handle by the supporting team ,it may functional and developer.

Tickets - Problem which faced by user in the sap,they will send as mail to supporting team .The supporting team resolve and give him.

Reward Me Points

Pari

Former Member — Thu, 08 May 2008 18:31:06 GMT

Ticket is nothing but a problem/difficulty faced by the end user.

They will raise that through a medium/tool ex: Remedy

The tickets we get in general will be priority based, High priority, Medium priority and Low priority.

There will be timelines for the tickets they are called SLAs = Service Level Agreements. Tickets should be solved within the timeframe.

Ex : High priority - 2hrs

Medium - 8hrs

Low - 2 days

Chk these threads.

Former Member — Thu, 08 May 2008 18:47:06 GMT

Hi mahalakshmi,

This holds good in support environment...

What about testing environment ??? What terminology we use in testing...

Anyways your answer helped me alot.

Thanks

Suresh