topic Re: support project issues in Application Development and Automation Discussions

support project issues

Former Member — Thu, 02 Aug 2007 07:05:56 GMT

i am new to abap ..

can any one tell me or give me docs or links related to support projects

what as an abaper we need to concentrate on most in support project .

what are the tools available in sao to resolve performance issues in abap.

how to use them any docs or links plase help me.

Re: support project issues

Former Member — Thu, 02 Aug 2007 13:52:34 GMT

Hi Vijay,

Few of the issues in a support projects are

- ABAP dump analysis & fix

- Performance tuning

For dumo analysis SAT transaction is ST22

For performnace analysis yiu can use SE30 (Runtime analysis) & ST05 (SQL Trace)

SE30 will tell you where the program is taking max time (in ABAP side or Data retrievel side). For open SQL analysis you need to use ST05 tcode.

Also you can use SLIN & SCI on the ABAP code to see the errors/warnings.

Re: support project issues

jyotheswar_p2 — Mon, 06 Aug 2007 08:45:34 GMT

hi vijay

In support project u need to solve the tickets.Depending on the complexity and priority given to it.more the priority lesser the time.

you will get all kind of issues from reports to enhancements.Issues may depend on type of object u get.mostly u will get objects on BDCs ,scripts.

For eg: In bdcs u will get issues like the data is not uploading for a particular transaction,in reports to check its performenceor to test the report where it is not working for a particular set of inputs,in scripts to add or delete some fields etc....

hope this had given some brief idea to u

regards

jyotheswar

Re: support project issues

Former Member — Mon, 06 Aug 2007 10:21:53 GMT

First learn debugging . how much ur analysing the code fastly that makes u understanding the report ,script , bdc....etc.. Based on that u may fix complex problems.

Support project requeries more analysis rather than code to fix problem.

learn while doing debugging more. try to do

Re: support project issues

Former Member — Tue, 07 Aug 2007 08:52:26 GMT

Hi vijay,

In support project you have to be concetrate more on ‘Debugging’, because most of issues are come on

- dump analysis

- adding aditional requirements to the existing programs.

- Performance tuning.

Coming to work functionality in support projects:

- all requirements should be received in the form of tickets

- solving the tickets depends on the prority wise

- coming to prority there types like

a) High- you have to solve the ticket with in short period time and it may solve with in a day

b) Normal- you have some time to close this issue like with in days

c) Low- you have to solve with in weeks or some time with in month.

How to handle the tickets:

- first go through the functional spec which has given by functional consultant and note down what exact requirement to do from abaper

- better to cllect specs relate to given object and anaylise the existing program upto what you can understand.

- Goto in debug mode and fix the requirement where to make modify the program and do the needful modification along with update the Techincle spec.

I thing these are the minimal steps you need to take care while entered in support project.

<b>Note : learn more and more about ‘Dubbugging’</b>

Regards,

Vijay Krishna.