topic Processing workflow items and sub tasks inside CIC in Application Development and Automation Discussions

Processing workflow items and sub tasks inside CIC

Former Member — Tue, 02 Nov 2004 15:21:40 GMT

In CIC one can add a tab for the work flow inbox.

In one workflow we have a decision task where the user will be able chose to create an activity. How does one modify CIC so the work item processing occurs inside a tab in CIC. With the benefit that the user at the same time can access the other feature inside CIC and at the same time enabling the workflow process to process the necessary steps.

Re: Processing workflow items and sub tasks inside CIC

Former Member — Fri, 16 Jan 2009 05:34:27 GMT

Hi Jan,

When u create a CIC profile then attach the transaction profile of ur sales activity or oppourtunity or any transaction to with ur application area and create a workflow with the start event of that transaction and add an event in the workflow for create or change of that transaction .

So when agent create the transaction by CIC then it will go to workflow event and an workflow event will trigger and go that transaction to the workflow inbox.

Regards,

Siddique