topic Re: Create Service Request for Customer in Application Development and Automation Discussions

Create Service Request for Customer

Former Member — Sat, 25 Nov 2006 09:28:34 GMT

hi,

can u pls tell me how to create Service Requset for Customer using BAPI??????

regards

Guru

Re: Create Service Request for Customer

Former Member — Sat, 25 Nov 2006 10:05:28 GMT

BAPI_SERVICENOTIFICAT_CREATE for Create service notification.

BAPI_ALM_ORDER_MAINTAIN for Process Maintenance-/Service Order

BAPI for Sales Order BAPI_SALESORDER_CREATEFROMDAT2

Re: Create Service Request for Customer

Former Member — Sat, 25 Nov 2006 10:18:51 GMT

I believe even the below will be useful to you

BAPI_SERVNOT_ADD_DATA

BAPI_SERVNOT_CHANGEUSRSTAT

BAPI_SERVNOT_CLOSE

BAPI_SERVNOT_CREATE

BAPI_SERVNOT_DEL_DATA

BAPI_SERVNOT_GET_DETAIL

BAPI_SERVNOT_MODIFY_DATA

BAPI_SERVNOT_POSTPONE

BAPI_SERVNOT_PUTINPROGRESS

BAPI_SERVNOT_SAVE

Regards

Chandrasekar

Re: Create Service Request for Customer

Former Member — Sat, 25 Nov 2006 10:21:54 GMT

Check the below link on service notification on internet.

http://help.sap.com/printdocu/core/print46b/en/data/en/pdf/CS/PMSMASC_IAC.pdf

Regards

Chandrasekar

Re: Create Service Request for Customer

Former Member — Sat, 25 Nov 2006 10:22:00 GMT

hi,

thanks for ur response

how to assign a service request to person who is suitable for service.

(for example customer faced problem with our product so he will make a complaint on that product, i think this is service request , we need to resolve that problem as we assign that service request to some other person who can able to solve .

<b>Am i thinking in Correct way</b>)

i need bapis to ful fill for the above senario

regards

Guru