topic ticket in Application Development and Automation Discussions

ticket

Former Member — Fri, 17 Nov 2006 11:11:21 GMT

what is ticket?purpos of it?

Re: ticket

Former Member — Fri, 17 Nov 2006 11:16:44 GMT

hi,

SSO is called as ticket

for more info refer this this PDF

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/security/s-u/using%20sap%20logon%20tickets%20for%20sso%20to%20microsoft-based%20web%20applications.pdf

refer this link also

http://help.sap.com/saphelp_nw04/helpdata/en/5e/6c85c3edf942f39349a1e337434d29/frameset.htm

hope this helps!!

cheers

Alfred

Re: ticket

messier31 — Fri, 17 Nov 2006 11:17:09 GMT

Issues / problem encountered by customer in production environment are raised as ticket.

Depending on the kind of issue /prob it may be of different severity level 1, 2 or 3.

If there is some issue which is affecting the production and needs to be fixed on very immediate basis is raised as ticket of severity level 1.

Hope this helps you..

Enjoy SAP.

Pankaj Singh

Re: ticket

Former Member — Fri, 17 Nov 2006 11:17:11 GMT

HI sunil,

When the Project goes live, clients normally maintain a tools to create the tickets which will contain the changes of a program or the Modification of a program, we normally won't get the scrach development reports once we are in live Project, so the changes to the existing objects are modifications to the existing objects will get from the client, so a tool will be maintained for this purpose,

Regards

Sudheer

Re: ticket

Former Member — Fri, 17 Nov 2006 11:19:05 GMT

Most likely you are asking about change management process. It should be implemented to have a control on changes made to a certain application. Ticket allows you to trace changes, ie: who requested the change, who approved the change, who performed the change, how long did it take.