topic What are Helpdesk Programs in Application Development and Automation Discussions https://community.sap.com/t5/application-development-and-automation-discussions/what-are-helpdesk-programs/m-p/1697472#M305916 <HTML><HEAD></HEAD><BODY><P>Can anyone help me understand what is meant by Helpdesk Programs.</P></BODY></HTML> Tue, 21 Nov 2006 11:54:39 GMT Former Member 2006-11-21T11:54:39Z What are Helpdesk Programs https://community.sap.com/t5/application-development-and-automation-discussions/what-are-helpdesk-programs/m-p/1697472#M305916 <HTML><HEAD></HEAD><BODY><P>Can anyone help me understand what is meant by Helpdesk Programs.</P></BODY></HTML> Tue, 21 Nov 2006 11:54:39 GMT https://community.sap.com/t5/application-development-and-automation-discussions/what-are-helpdesk-programs/m-p/1697472#M305916 Former Member 2006-11-21T11:54:39Z Re: What are Helpdesk Programs https://community.sap.com/t5/application-development-and-automation-discussions/what-are-helpdesk-programs/m-p/1697473#M305917 <HTML><HEAD></HEAD><BODY><P>Hi seema,</P><P></P><P>1. helpdesk program / helpdesk softwares are</P><P> programs, which</P><P> many users / employees of the company</P><P> can access (using internet explorer)</P><P></P><P>2. so that they can log in their complains .</P><P></P><P> eg. printer not printing, computer not booting etc. </P><P> related to IT or some other issues.</P><P></P><P></P><P>3. These complains are called CALLS</P><P> and assigned to respective personnels for action taking.</P><P> They solve the problem, and close the call. </P><P></P><P></P><P></P><P></P><P>regards,</P><P>amit m.</P></BODY></HTML> Tue, 21 Nov 2006 12:12:42 GMT https://community.sap.com/t5/application-development-and-automation-discussions/what-are-helpdesk-programs/m-p/1697473#M305917 Former Member 2006-11-21T12:12:42Z