Sapscript logo inverted

Former Member — Wed, 30 Aug 2006 00:48:31 GMT

Hi. We were having problem with the printing of logo in sapscript. WHen we use LOCL the company logo is inverted. We had this problem when we replaced the printer we r using as LOCL. Please advise what to do. What are the possible solutions to this problem?

Re: Sapscript logo inverted

RichHeilman — Wed, 30 Aug 2006 00:55:33 GMT

Please see SAP Note 683605

Regards,

Rich Heilman

Re: Sapscript logo inverted

Former Member — Wed, 30 Aug 2006 01:15:37 GMT

HI. can you post what is in that note? i don't have access to sap notes. Thanks.

Regards

Re: Sapscript logo inverted

RichHeilman — Wed, 30 Aug 2006 01:22:13 GMT

Symptom

Graphics are printed upside down from the SAP System when printed on HP Deskjets via generic device type SAPWIN.

Other terms

SAPlpd SAPWIN

Reason and Prerequisites

error in the Windows printer drivers of HP

Solution

This HP printing issue is fixed in BJ 1100 driver version Armstrong R233-L, in BJ990, in BJ 2550, and in BJ4050.

We certainly require answers to the below questions and a contact person with mail and phone address.

HP standard print drivers are located at HP Website :

http://www.hp.com/country/us/en/support.html?pageDisplay=drivers

alternative :

Point&Print drivers (aka wizard drivers) for several printer models can be found here:

http://www.hp.com/cgi-bin/pond/pnp/

Please be so kind and give us some feedback about the results.

If the printer drivers didn't fix your problem, please be so kind and send us the following information:

1. printer model

2. a detailed description of the issue

3. steps to reproduce (ie. Which transaction are they printing from?

Can it be reproduced from SE78 with the logo only - if logo related, etc.)

4. which device type is used. In case of SAPwin, see below

5. a copy of the intermediate saplpd output files

To capture the SAPlpd files, please run SAPlpd from the command prompt BEFORE you start the print job. This is how to do it: at the command prompt, type "saplpd.exe -k" (without the quotation marks). When you print, two files will be created. You can find them in the directory where SAPlpd runs. On my PC, this is C:\Program Files\SAP\FrontEnd\SAPgui\SAPlpd The two files will have the same name except for the ".slp" extension of one of them.

6. a hardcopy example of the print out

7. if the issue is logo related, a copy of the logo for testing

8. a copy of the printer's configuration and menu pages

The printer's configuration and menu pages, We need the test pages from the printer which will tell us which firmware it has, which settings are used on the printer etc., not the screenshots from the SAP device setup.

If you use SAPwin:

9. which Windows version is used and which SP

10. which driver - pcl5/pcl6/PostScript, and which version?

The version number can be found here: Open the printers folder, open the printer properties, click the "About" tab (all the way to the right). At the top of the next screen you will see something like 60.xxxx.xxxx.xxxx. This is the driver version number. If you want to add more information, a driver test page will show the version numbers of the different files used.

11. a copy of the intermediate saplpd output

12. a print-to-file from the Windows system

13. Print out of a testpage (will contain some information about the file versions installed as well as whether it is PCL or PostSript

Regards,

Rich Heilman

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