topic Re: client tickets in Application Development and Automation Discussions

client tickets

Former Member — Mon, 19 Jun 2006 18:10:19 GMT

what is the methodology followed for the supprot project and what r the tools available and what is a client ticket and how to handle those client tickets?

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:15:22 GMT

hi Kiran,

In Support Related Projects mostly we will handle Sort Dumps or any performance related Issues ... So for each task there will be a ticket created for that and this ticket either you or your onsite cordinator can create that again depends as who is having the access creating the same. As per that ticket creation that particular task/ticket will be assigned to a person this can be either to a developer/ Functional Consultant. Once that is resolved it has to be closed by the respective person.

I guess i Have asnwered the complete question of yours

Regards,

Santosh

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:21:09 GMT

Hi Santosh

is there any existing available tools in sap for supporting projects.

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:23:07 GMT

Sorrry I missed the tool which maintains/creates a tickets depends again from company to company/Project to Project our company uses a tool called <b>Remedy</b>.

Regards,

Santosh

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:33:39 GMT

hi Kiran,

Did I answer the complete question of yours ??? Is there any query that you have ???

Regards,

Santosh

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:35:16 GMT

Hi santosh Thank u Very Much is there any other tools available and what are the other tasks in supporting projects

thanks ,

kiran.M

Re: client tickets

Former Member — Mon, 19 Jun 2006 18:38:59 GMT

hi Kiran,

I donot have any idea about other tools other than Remedy .... Sometimes it covers even Enhancement related tasks.

<b>Please Mark the helpful answers</b>

Regards,

Santosh