topic Re: Error while authenticating a user in Application Development and Automation Discussions

Error while authenticating a user

syed_abdulgaffur — Thu, 09 Apr 2015 06:54:24 GMT

Dear all,

Hope you all are doing well.

Production issue :

When an user tries to login with his username and password. He is getting error message "INTERNAL ERROR OCCURED".

And the standard RFC which i'm using for authenticating user is SUSR_LOGIN_CHECK_RFC

CALL FUNCTION 'SUSR_LOGIN_CHECK_RFC'

EXPORTING

bname = ip_empid

password = ip_password

EXCEPTIONS

wait = 1

user_locked = 2

user_not_active = 3

password_expired = 4

wrong_password = 5

no_check_for_this_user = 6

password_attempts_limited = 7

internal_error = 8

OTHERS = 9.

I want to know what is the meaning of this internal error ? something is going wrong with the standard RFC which I am referring to ? Some one please help me out..

Thanks in advance.

Re: Error while authenticating a user

srinivas_maddineni7 — Sun, 12 Apr 2015 06:58:50 GMT

This looks like issue within SAP. The error message says "Program error occurred (notify SAP)".

You have 2 options.

1. Raise OSS message

2. It seems users initial password has expired. Ask user to get a new password and try.

See if the same issue with all the users. If its with one specific user then try with new pass.

Re: Error while authenticating a user

Former Member — Sun, 12 Apr 2015 07:56:47 GMT

Hi Syed,

Really need more of a context to your problem.

1. You've posted in the SSO forum. A SSO problem or a normal SAPGUI logon problem ?

2. You say .... "And the standard RFC which i'm using for authenticating user is SUSR_LOGIN_CHECK_RFC" .... Meaning what ??? you are using a home developed solution ?

3. Problem affects one user or all users ?

4. Backend version and kernel pl level please.

Cheers,

Amerjit

Re: Error while authenticating a user

syed_abdulgaffur — Sun, 12 Apr 2015 16:52:17 GMT

Thanks for the reply.

I think what you said is correct, need to raise OSS message.

This issue is reflecting only for one user. All other users are working fine.