topic Smartforms as pdf issue in Application Development and Automation Discussions

Smartforms as pdf issue

Former Member — Tue, 24 Mar 2015 10:50:01 GMT

Hi,

We're running into an issue while using smartforms to send pdf's to a certain mail Id.

This mail Id has a hyphen in the domain eg. summer@mon-tue.com

The internal error generated says Node not active in SCOT.

In SCOT, we have a restriction in place which allows emails for only *.internaldomian.com.

When we try to trigger an email from SO01 or any custom code to summer@mon-tue.com, we see it in SOST (as required), but with the standard smartform process we run into this problem.

Other email Id's work perfectly Ok with this standard function lf_fm_name, i.e. mails appear in SOST.

Please advise if this is a restriction with this standard functionality maybe........

Thanks a lot.

saba.

Re: Smartforms as pdf issue

Former Member — Tue, 24 Mar 2015 10:57:38 GMT

Hi Saba

Certainly sound like an issue with the validation routine being called in the smartform generation.

I'd recommend running the process through in Debug mode to identify where the validation is getting triggered.

Once you know where the issue is occurring you can make a call as to the next step to resolve.

Regards

Arden

Re: Smartforms as pdf issue

Former Member — Tue, 24 Mar 2015 12:37:40 GMT

Hi,

Try to find it in debug if program is removing special characters from mail address.

If this is case, then no option but to copy standard program and do changes.

Reg

Re: Smartforms as pdf issue

Former Member — Wed, 25 Mar 2015 07:21:37 GMT

Thanks a lot for the answers

We finally figured out that for hyphen email id's this code somehow checks the SCOT node details.

Not sure why, but there it is...

So after adding the hyphen address in SCOT, this issue's no more.

Thank you !

saba.