topic Re: Error : Problems occurred when generating a mail in Workflow in Application Development and Automation Discussions

Error : Problems occurred when generating a mail in Workflow

ashish_goyal2 — Thu, 14 Aug 2014 10:20:17 GMT

Hi Experts,

I created a Purchase requisition and this triggered a Workflow to get the release approval.

This approval is asked from the Cost centre owner. The Cost centre owner rejected the Purchase requistion successfully.

This info was to be sent to the Creator of purchase requsition for confirmation through the same workflow an dwas supposed to appear in the Inbox of the creator in business workplace. Instead of this, the it appeared in the Incorrect Entries as shown below:

We get following error at this stage in workflow:

Please suggest what could be the reason of this unexpected behaviour. And how could this be resolved. The entry has got stuck in users workplace in incorrect entries and he is unable to do any further action to remove this entry.

Thanks in advance!!

Best Regards,

Ashish Goyal

Re: Error : Problems occurred when generating a mail in Workflow

ronen_weisz — Thu, 14 Aug 2014 23:34:20 GMT

Error '9' when call so_object_send is usually caused when the workflow task has a completion notification mail and no recipient is found.

I usually separate the notification mails from the step itself by a send mail step in the workflow template since they are not usually a process stopper if no mail recipient is found.

p.s

try the workflow forum next time

Re: Error : Problems occurred when generating a mail in Workflow

Former Member — Fri, 15 Aug 2014 06:32:39 GMT

Hi,

please check thread

Error '9' when calling service 'SO_OBJECT_SEND'

Regards,

Klaus

Re: Error : Problems occurred when generating a mail in Workflow

ashish_goyal2 — Fri, 15 Aug 2014 13:23:28 GMT

Hi Ronen,

Recipient was found in this case , and recipient has received the mail as well as shown in the 1st screenshot of my post. But problem is that mail went to the INCORRECT ENTRIES folder of the recipient. Now recipient is unable to do anything.

I am not able to understand why the error occurred even when the recipient was found ?? What went wrong.. Please help!