topic Re: Template size error in smart forms in Application Development and Automation Discussions

Template size error in smart forms

Former Member — Mon, 03 Mar 2014 14:00:24 GMT

Hi experts,

i have created a smartform with template for a window, and maintained small in size(heigh and width) for template compared to window size....the smartform is working fine in the Development server...

once it is transported to Quality it is throwing an error stating %template does not fit in window...even though is working fine in Development server...why this is happening...

please tell ur valuable sujjestions to solve this issue

Regards,

Lokesh Rangappa

Re: Template size error in smart forms

former_member201275 — Mon, 03 Mar 2014 14:35:14 GMT

Is your window is attached to 2 pages, with a different height?

Re: Template size error in smart forms

Former Member — Mon, 03 Mar 2014 14:38:21 GMT

Hi,

Check the size of the template by pressing output options tab and compare it with the size of the window. ( Check whether the dimension units are same or not. ).

How many page formats are there. If more than 1 page exists, check whether in other pages template fit into the window. Open the smartforms in both the client and compare the dimensions.

Regards,

DPM

Re: Template size error in smart forms

Former Member — Mon, 03 Mar 2014 14:43:05 GMT

No, i have a single Page

Re: Template size error in smart forms

former_member201275 — Mon, 03 Mar 2014 14:44:26 GMT

Another question. Are you using the same printer on Dev as Q?

Have all objects been transported i.e. smartform, template, page formats, etc., to Q?

Re: Template size error in smart forms

Former Member — Mon, 03 Mar 2014 14:48:36 GMT

Hi,

what do you mean by Dimensions exactly... CM,PT what ever it is both the window and template having same....

i dont have an authorisation of tcode :smartforms in quality

Re: Template size error in smart forms

Former Member — Mon, 03 Mar 2014 14:50:05 GMT

i have transported all these to qa..

i dont know??? the same printer also matters for this error?????

Re: Template size error in smart forms

former_member223090 — Mon, 03 Mar 2014 14:54:50 GMT

This message was moderated.

Re: Template size error in smart forms

former_member201275 — Mon, 03 Mar 2014 15:15:20 GMT

Defeinetly the device type that you are printing to will make a difference.

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 04:35:18 GMT

device type in the sense output device or Printer?

Re: Template size error in smart forms

former_member187748 — Tue, 04 Mar 2014 04:42:42 GMT

Hi Lokesh,

just once again , save and acivate your smartform and move its TR on quality, sometimes

it happens that all the objects are not able to transport properly, please reduce the last some

lines of your templates height at some extent so that it will not effect your output values anymore,

save it , check it and activate it and transport it to QA, i hope your problem will get resolved.

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:02:15 GMT

thanks for ur reply.... i have done the same things what u have told in this 2ndTR(which is now in QA)...

My prob is that, i have 6 users in QA login to test this smartform... For the two users no issue... but for remaining 4 users this template issue is coming....

what will be excat problem for this users only......??

Re: Template size error in smart forms

former_member187748 — Tue, 04 Mar 2014 05:09:10 GMT

Hi Lokesh,

then i don't think there is any problem in your smartforms, just see all the 4 users , can you please

tell me that all the 6 users have the same SAP gui setup, see if any of the user has got correct

smartform, (no template issue), then i don't thing its smartform problem, please talk to your basis guys and ask him for patch level problem or gui problem.

Just setup the latest gui version available in those 4 user's system.

Because its not problem of smartform, its problem of display, which can be corrected either by

installing latest gui, or by patch level.

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:09:18 GMT

Ask all the users to check for the same document in print preview mode. If issue still persists, then issue is with the device type . Then ask the user facing problem to use the device type which is working fine. Things will be alright.

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:24:26 GMT

Hi sanjeev,

what is SAP gui setup... how to check that users are having the same set up or not ?

who will setup the latest gui versions???

Re: Template size error in smart forms

former_member187748 — Tue, 04 Mar 2014 05:31:20 GMT

Hi Lokesh,

just ask to your basis guys, or hardware guys, they will look it.

Tell him the problem , and ask to install latest gui version.

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:33:05 GMT

hi Deboriyo,

how to check the output devices for those end users..... are they really aware of it?

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:35:15 GMT

hi sanjeev,

i will check basis and i will get back to you...

Re: Template size error in smart forms

Former Member — Tue, 04 Mar 2014 05:52:30 GMT

If they are not filling it manually. Ask them to send SU3->Default tab's screenshot which contains the output device field. Please keep in mind that user can override the default option in the print dialog ( While selecting the output type, click print option and check logical destination field ).

Re: Template size error in smart forms

former_member187748 — Tue, 04 Mar 2014 06:02:38 GMT

Hi Lokesh,

please once check this also, please go to transaction SU3, and check that all the users

have same configuration or not as shown in this screenshot. Check for Output Device.