topic Re: Smartforms to PDF convert and send mail format problem. in Application Development and Automation Discussions

Smartforms to PDF convert and send mail format problem.

Former Member — Wed, 19 Jun 2013 01:39:16 GMT

Dear All,

I have a issue while converting smart forms to PDF and send e-mail attachment. My form is Japaneses form in attachment it is showing with ###.

When testing same form in Development i don't have any issue, and in production also it is displaying perfect but while coming to ECQ this problem occurring. i am passing control params-TDDEVICE as MAIL. i suspect this MAIL output type as issue, bcz if i change this Mail device type to printer it looks fine.

Kindly tell me where can i check this MAIL output device type, i checked in SPAD i couldn't find and i checked in SCOT also we maintained JP there.

Please help me. thanks,

Re: Smartforms to PDF convert and send mail format problem.

arindam_m — Wed, 19 Jun 2013 02:31:56 GMT

Hi,

Compare the configurations of your device MAIL in SPAD, can you please clarify on the could not find device. You might be missing it in Q then create if so.

Cheers,

Arindam

Re: Smartforms to PDF convert and send mail format problem.

Former Member — Wed, 19 Jun 2013 02:39:10 GMT

Hi Arindam,

Thanks for quick reply, i could not find this device in SPAD either in Development and Quality servers.

I created Mail Device type in Q but the problem still persist.

But previously it used to work in all 3 servers, yesterday we changed the smartform a minor change we transported to Quality, then we find this issue. and i tried to download old version from production and transported to Quality but still the mail sending with #### font.

Thanks,

Re: Smartforms to PDF convert and send mail format problem.

SujeetMishra — Wed, 19 Jun 2013 05:44:52 GMT

Hello Kumar,

first Compare your SPAD configurations with Production and Quality, check Access Method. is it same?

Run the Program RSPO0075 and select Access Method 'P' and execute the program.

Regards,

Sujeet

Re: Smartforms to PDF convert and send mail format problem.

Former Member — Wed, 19 Jun 2013 07:30:44 GMT

Hi Sujeet,

Unfortunately that is also not working, in debug mode if i change the device type MAIL to PRINTER it is working. i am wondering y it is behaving like this, we restarted all mail services also.

Please guide me. thanks,

KKP

Re: Smartforms to PDF convert and send mail format problem.

SujeetMishra — Wed, 19 Jun 2013 08:38:02 GMT

Hi,

Did you check the Access Method? Is it Same?

Regards,

Sujeet

Re: Smartforms to PDF convert and send mail format problem.

Former Member — Wed, 19 Jun 2013 08:50:51 GMT

Hi Sujeet,

Thanks for your reply, can pls guide me how to check this access method, i am not sure about this.

Thanks,

KKP

Re: Smartforms to PDF convert and send mail format problem.

jozsef_hegyi — Wed, 19 Jun 2013 13:35:22 GMT

Hi KKP

you can check it in sapconnect trace, you can activate the trace in tr scot.

Best regards

Jozsef

Re: Smartforms to PDF convert and send mail format problem.

Former Member — Thu, 20 Jun 2013 03:36:15 GMT

Hi All,

Thank you very much for support, Problem solved by my self, i change the Device type Mail to Printer this is taking from customer master general data. now it is working fine.

Once again thanks for your kind help.

Thanks,

KKP