topic Re: refreshing workitem in sap inbox while reverting form two parallel level. in Application Development and Automation Discussions

refreshing workitem in sap inbox while reverting form two parallel level.

Former Member — Wed, 11 Jan 2012 11:02:39 GMT

if a user raise a request whcih is supposed to get approved /reject/revert by level1 and level2 people parellelly, if level1 perform any of the activity of approve/reject/revert in his sap inbox ,level2 sap inbox logically should get clear respectivly and vice versa if level2 perfom the same activity.

in my scenario

the request from level0 goes to level1 & level2 ,both of them are autherized to approve/reject/revert the document,

whosoever from level1 or level 2 perform the activity first in thier sap inbox..accordingly for other level sap inbox clear the work iteam as that activity has been already triggered by any 1 of them.

in this context..the approve and revert function work perfectly..if level1 person will aprrove or reject,respectively the same activity in level2 inbox get clear as it is already performed by level1 ,but in revert function. if level1 revert the document from his sap inbox thn the same activity for same document its not gettting cleard from level2 sap inbox .

as for approve and reject..the respective function will get performed and workflow get closed .but for revert ..the document will be sended to initiator for change,once the initiaotr make the changes it has to come again for level1 & level2 approve/reject/revert user decision.

please let me know for revert function how i synchronize the level1 & level2 activity.if level1 sent the document for revert thn how to clear the same work item from level2 sap inbox parellely.

how to refreshing workitem in sap inbox while reverting form two parallel authorised levels w.r.t to revert function triigerd by any of the level.

Re: refreshing workitem in sap inbox while reverting form two parallel level.

Former Member — Wed, 11 Jan 2012 11:19:22 GMT

How are you sending the workflow item to level1 and level2.

The simplest way is to create a rule and assign it to the workflow item.

What the rule will do is fetch both level1 and level2 userids and pass the it to the workflow. When two userids are passed to a task the workflow item is send to their inbox. And so as anyone of them processes it, it disappears from the other person's inbox.

You dont need to use PARALLEL option.

Khusro Habib

Re: refreshing workitem in sap inbox while reverting form two parallel level.

Former Member — Wed, 11 Jan 2012 13:04:09 GMT

Hi,

you dont need two levels of approvals.

if you use both approvers in single level, when first one approves then second one automatocally deleted.

for this,

Both approver user names use at recipent option in decision step by using expression. OR

Create rule for approvers and then use in Decision step.