topic Re: Problem while sending mail -Logo not appearing. in Application Development and Automation Discussions

Problem while sending mail -Logo not appearing.

Former Member — Tue, 29 Mar 2011 12:41:45 GMT

Hi,

The requirement is to send a message as a text and not as a PDF attachment to a recepient.

( I am converting the smartform code into HTML format - I referred to url

/people/pavan.bayyapu/blog/2005/08/30/sending-html-email-from-sap-crmerp which contains the rough code ) and am sending the mail to the

recepient.

The mail is getting generated, the text of the message is getting properly formatted as desired.

But the company logo is not appearing .

I am able to see the logo when I send the mail to my employer's mail server outlook, but am unable to see

the logo when I send the mail to the customer's mail server in outlook.

Can anybody suggest what could be going wrong?

Regards,

Girish.

Re: Problem while sending mail -Logo not appearing.

brad_bohn — Tue, 29 Mar 2011 15:12:47 GMT

Is the url of the IMG tag accessible externally? You need to drop/reference MIME data in a location that is external to your corporate firewall.

Re: Problem while sending mail -Logo not appearing.

Former Member — Fri, 01 Apr 2011 12:25:39 GMT

Hi Brad John,

Thank you for your reply.

I tried 2 methods :

1. I attached the logo to the smartform and sent the mail to my employer's mail id and

my customer's mail id.

I am able to get the logo and text in my employer's mail server but in my customer's mail server,

the text and logo are getting split into 2 attachments in the body of the mail

instead I require the text and logo in the body of the mail.

2. I removed the logo in the smartform and tried typing the url in the smartform window text as suggested in

URL http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/2273. [original link is broken] [original link is broken] [original link is broken]

The logo does not appear iin my employer's mail server but in my customer's mail server,

all I get is a text of the URL.

Can you please suggest the possible reason for this problem

The url of the IMG tag is accessible externall.

What is meant by drop/reference MIME data in a location that is external to corporate firewall.

Please elaborate.

Many thanks for your time and patience.

Regards,

Girish.

Re: Problem while sending mail -Logo not appearing.

brad_bohn — Fri, 01 Apr 2011 14:49:12 GMT

If you have an IMG tag in the HTML, then the location must be accessible externally (i.e., from your customer's email client). If the image is not appearing, have you tried adding the domain or the sender as a trusted sender? You can finds loads of information on the internet about coding with HTML and basic principles; otherwise, check with your Microsoft development team.