topic Re: Email formatting differences in Application Development and Automation Discussions

Email formatting differences

Former Member — Fri, 26 Nov 2010 11:56:58 GMT

Hi Experts,

We are facing some problems with the email formatting.

We are sending emails from workflow email step.

Object Category : BOR Object type

Object type : SELFITEM

Method : SENDTASKDESCRIPTION

Synchronous object method.

In the task description - edit options - from the script editor

We have formatted the email content,with appropriate space/indentation/alignment,saved & activated the changes.

For example:

Notification : You have received this email because...

2nd line

3rd line

Action : No action required.

When this email is delivered to outlook.The exact format is not appearing for the users.They are not getting email texts as per the proportional font.

It is working for us,but not for the clients.

Please advice,thanks for your help.

Regards,

Keerthi

The 2nd & 3rd lines follow from the first line text(You have received).

Edited by: keerthi vasan on Nov 26, 2010 5:27 PM

Re: Email formatting differences

Former Member — Fri, 26 Nov 2010 12:04:02 GMT

Hi,

It is working for us,but not for the clients.

If that is the case please ensure that you and your customer are checking in the same client.

Thanks and Regards,

Chandra

Re: Email formatting differences

Former Member — Fri, 26 Nov 2010 12:07:03 GMT

Its working for us in both dev & test systems.But not working for our clients.For them its not appearing properly.

Re: Email formatting differences

Former Member — Fri, 26 Nov 2010 12:10:27 GMT

Goto SWU_OBUF and click on synchronize, check again with fresh work item.

Regards,

Chandra