topic Re: Help with CASE MANAGEMENT in Application Development and Automation Discussions

Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 09:21:40 GMT

Hi Experts,

I am working with Case Management, and I have to create Cases with all its specifications automatically. Anybody knows how I can create it? or Anybody have any suggestion or documentation to start with this.

Thanks in advance.

Regards,

Beatriz.

Re: Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 09:34:12 GMT

Hello,

Kindly visit the links below for more details on case management:

http://help.sap.com/saphelp_47x200/helpdata/en/a6/dd55f9f7cb5740833f58118e6420ba/frameset.htm

http://help.sap.com/saphelp_47x200/helpdata/en/03/006e58187d224387228c1d71061516/frameset.htm

Hope it helps.

Regards,

Mansi.

Re: Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 10:16:14 GMT

Hi,

Thanks a lot, but these links are related on SAP 4.7 and I am working with SAP ECC 6, I know the links for HELP SAP ECC6. Don't you know other links / Documents who show me how I can use no standard options or solve issues by program.

Regards,

Beatriz.

Re: Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 10:24:26 GMT

Hello,

Please check the below link.

https://help.sap.com/saphelp_nw70/helpdata/EN/90/18413a38cec628e10000000a11402f/frameset.htm

I guess this documnetation is with reference to ECC 6.0

Regards,

Keerthika

Re: Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 10:33:16 GMT

Thanks!

I'll take a look to this link.

Kind regards,

Beatriz.

Re: Help with CASE MANAGEMENT

Former Member — Thu, 21 May 2009 10:41:07 GMT

Hi,

Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.

Also carryon these steps one by one...

Case Management Basic Settings :

Define Number Range Intervals for Case

Define Case Types

Determine Permitted values for attribute

Create values for "Category" attribute

Create values for "Cause" attributes

Create values for "Priority" attribute

Create values for "Reason" for escalation attribute

Assign escalation reasons to an attribute profile

Create values for "Authorization level" attribute

System Modifications

Create status profile

Create Text profile

Create Text Ids

Create Text Profile

Define Logical system for external objects

Enhanced System modifications

Note About Enhanced System Modifications

Define Processes

Set up registry

Create/Change Case Record Model

Create Profiles

Create attribute profile

Create function profile

Create terminology profile

Create Activities for authorization check

Activate application log

Define processes

Create/Change Case Record Model

When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...

Follow them step by step.

For any queries reply.

Regards,

Eswari.

Re: Help with CASE MANAGEMENT

Former Member — Tue, 26 May 2009 09:02:20 GMT

Great!

I have done all that you explain me, and it works good! . Now I have a little problem, or big... I don't know...

Well, I have to create attributes depending on its self, that its, I have to create one attribute with a selection data, and when one data is selected the data of the other attribute change depending on the selection of the first attribute selected. for example: attribute "Country", I select spain; so the other attribute fill in by all the cities from spain (Madrid, Barcelona,.....)

I hope I explain more or less what I need, I know my English is no so good. Sorry.

Thanks in advance.

Kind Regards,

Beatriz.

Re: Help with CASE MANAGEMENT

Former Member — Tue, 26 May 2009 10:09:18 GMT

Dats good to hear.

Moreover for that dependencies of Attributes you need to write ABAP function code and you also need to do validations of the Attribute fields.

Regards,

Eswari.

Re: Help with CASE MANAGEMENT

Former Member — Tue, 26 May 2009 10:57:02 GMT

UF!!

What a mess!

Is it a standard function?

do you know how I can do the validations on the attributes fields?

Kind Regards,

Bea.

Re: Help with CASE MANAGEMENT

Former Member — Tue, 26 May 2009 11:18:08 GMT

Hi,

Its not a Standard Function.

You need to customize your own code basing on your requirement.

Validations have to be done basing on filteration process.

Regards,

Eswari.

Re: Help with CASE MANAGEMENT

Former Member — Tue, 26 May 2009 13:00:16 GMT

thanks a lot Eswari,

I hope I could help you as you help me.

again, thanks.

Kind Regards,

Bea.

Re: Help with CASE MANAGEMENT

Former Member — Thu, 28 May 2009 05:01:10 GMT

Ok thank you.

Regards,

Eswari.