topic Re: Monitoring Remote Access in Application Development and Automation Discussions

Monitoring Remote Access

Former Member — Wed, 21 Jan 2009 10:57:00 GMT

We have a requirement to monitor in real time what a user is doing when logged on from a remote location. For example mirror the session as it occurs. Interested in any solutions being used by other SAP installations.

Re: Monitoring Remote Access

RainerKunert — Wed, 21 Jan 2009 12:15:26 GMT

Do you need this on a regular basis or as a one time control?

I think it is very difficult, if the user can connect every time he wants. I assume you want to replay the session later on, so the monitoring should be done in the background and nobody watches the session online?

If the user has to request the connection and you have enough time to watch his session online I would use a remote control tool like VCN or web conference tools.

Re: Monitoring Remote Access

Former Member — Wed, 21 Jan 2009 13:26:55 GMT

What about [NetMeeting|http://de.wikipedia.org/wiki/NetMeeting]?

Obviously the user should be able to accept or decline being "watched". What you can hold back on is the access, until they accept being watched.

Cheers,

Julius

Re: Monitoring Remote Access

Former Member — Wed, 21 Jan 2009 16:35:57 GMT

Users will be granted access in a controlled mprocess and to defined time

Re: Monitoring Remote Access

Former Member — Wed, 21 Jan 2009 18:29:21 GMT

So you want to record their session (not necessarily watch it live) and have it available for safekeeping if needed later on?

Re: Monitoring Remote Access

Former Member — Thu, 22 Jan 2009 09:46:53 GMT

Ideally watch live but as minimum record and retain.

Re: Monitoring Remote Access

Former Member — Thu, 22 Jan 2009 10:03:35 GMT

Then just use NetMeeting or a WebEx session, and only hit "Save" in Su01 to assign their access once they have accepted the session.

Cheers,

Julius