topic Re: Raising OSS notes in Application Development and Automation Discussions

Raising OSS notes

Former Member — Tue, 18 Nov 2008 10:59:26 GMT

hi Friends,

How to raise OSS Notes in Service.sap.com?

Regards,

K.S.Kannan.

Re: Raising OSS notes

former_member404244 — Tue, 18 Nov 2008 11:01:28 GMT

hi,

U should have sap service market place id and pwd.....

Regards,

Nagaraj

Re: Raising OSS notes

Former Member — Tue, 18 Nov 2008 11:03:35 GMT

Talk to your Basis person and get the S User id ( Service Market Place user id) and than inside service.sap.com, using the section 'Report a Product Error', you can create a OSS request

Regards

Madhan D

Re: Raising OSS notes

Former Member — Tue, 18 Nov 2008 11:03:44 GMT

Hi Kannan,

Raise a system message right ?

1. service.sap.com

2. Help & Support tab -> report product error.

3. Choose the system in which you have problem.

4. Provide a serch term for your problem. It will list out a series of notes. If this does not solve your issue . Press on "Create message" and provide the details

If SAP has to connect to your system ask your BASIS consultant to maintain Access data.

Regards

Rajvansh

Edited by: Rajvansh Ravi on Nov 18, 2008 12:05 PM

Re: Raising OSS notes

former_member206439 — Tue, 18 Nov 2008 11:06:14 GMT

about OSS note

a) If you want to apply correction then first you need to register the object in SAP, so that you will get the Access key and then you can make the changes.

b) If you want to import the support pack then you need to down load from SAP market-place. and this is in CAR file. and then you need extract the same using CAR utility.

ex: CAR -xvf abc.car

Re: Raising OSS notes

Former Member — Tue, 18 Nov 2008 11:27:12 GMT

Hi Ravi,

ur solutions is very helpful to me.

After selecting the system ID I gave the title and search , (but not getting the solutions for this)

In the component textbox

whichl one i select customer service or ABAP runtime Environment in the component?

and plz proceed further steps.

Note: (the program is related to Customer service)

Regards,

K.S.Kannan

Edited by: kannan ks on Nov 18, 2008 12:27 PM

Re: Raising OSS notes

Former Member — Tue, 18 Nov 2008 11:35:35 GMT

Hi Kannan,

In the "Prepare Solution Search based on data for system " screen the component is optional. No need to fill this.

But when raising message the component field is mandatory.

In the Help screen type "Customer service" and search . I got about 12 matches . Pick the one relevant for you.

Regards

Re: Raising OSS notes

Former Member — Mon, 24 Aug 2009 06:25:44 GMT

Hi,

Thanks for your Information.

Regards,

Kannan.K.S

Edited by: kannan ks on Aug 24, 2009 11:57 AM