topic Re: SSF error: Invalid signer in Application Development and Automation Discussions

SSF error: Invalid signer

Former Member — Mon, 13 Oct 2008 18:11:15 GMT

I have a user who anytime she tries to open an attachment in the Interaction Center she receives a blank page with "SSF error: Invalid signer". She logs into the IC with CRM credentials and her CRM account is fine. Any idea what is causing the SSF error?

From what I've heard, this error is caused b/c the PSE can't be accessed. Is this so? What are possible solutions?

Thanks,

Alex

Edited by: Alex Williams on Oct 13, 2008 8:13 PM

Re: SSF error: Invalid signer

former_member402999 — Tue, 14 Oct 2008 08:04:34 GMT

Hi Alex,

the "SSF error: Invalid signer" means that at signature verification the certificate of the signer is not trusted. Might be a Single Sign On error, i.e. a Logon ticket or Assertion ticket can't be verified.

Best regards,

Klaus

Re: SSF error: Invalid signer

Former Member — Wed, 15 Oct 2008 11:46:53 GMT

Please check if note 983550 can help u.

Re: SSF error: Invalid signer

Former Member — Thu, 16 Oct 2008 17:47:03 GMT

Sorry an IE issue was the cause of this. Thanks for the advice anyways.

Alex