Question Re: Link sent to E-Mail CUP in Additional Q&A

Link sent to E-Mail CUP

Former Member — Wed, 13 Jul 2011 15:04:19 GMT

Dear all,

I have a problem setting up the CUP. The link that CUP sends the user, directing the user to the "Request status search" link isnu2019t complete: http:///index.jsp?loadRequestStatusSearch.do

I know the link include the server, but in my case this part doesnu2019t appear and I don't have any idea to change this link.

Pd: My version is SAP GRC AC 5.3 and Support Package: 16.

Thanks all for any suggestions,

Liliana!

Re: Link sent to E-Mail CUP

Former Member — Wed, 13 Jul 2011 18:39:57 GMT

Hi Liliana,

I believe this issue is because of the fields in Workflow -> SMTP Server configuration. I hope you have left these fields blank.These fields are mandatory and should be maintained. Perform the following:

Goto Configuration -> Workflow -> SMTP Server -> Application URL

Check the URL. You can correct it with the right URL too

Regards,

Raghu

Re: Link sent to E-Mail CUP

Former Member — Wed, 13 Jul 2011 19:50:08 GMT

Hi Raghu,

Thanks for your answer!!

I have the following fields with the SMTP Server. For example,

Application URL: http://123.45.6.78

Redirection URL: http://123.45.6.78

Is this incorrect?

The approver's notifications are sent by E-Mail with this link http:///index.jsp?loadRequestStatusSearchClosed.do, but when I try to open it, appear an error.

Thanks,

Liliana!

Re: Link sent to E-Mail CUP

Former Member — Thu, 14 Jul 2011 10:15:41 GMT

Hi,

Yes. It is wrong. Can you remove the http:// with the IP address for both and save. A blank field may automatically take the correct URL (I've checked in one of the system just now).

If it doesn't work out, you may include the correct URL.

Regards,

Raghu

Re: Link sent to E-Mail CUP

Former Member — Thu, 14 Jul 2011 14:33:37 GMT

Hi Raghu,

Perfect

I removed all information in these fields and automatically it taked the correct URL.

Thanksssss!

Regards,

Liliana!