Question Re: UAR - Request Generation in Additional Q&A

UAR - Request Generation

Former Member — Fri, 13 Mar 2015 16:00:04 GMT

Hello all,

I´m facing a strange behavior when trying to generate an UAR request. Everything goes fine until we reach the step bellow:

The request is generated but didn´t goes to the Default Path where the Current Approver should be reached. This is happening only on the client Production environment. At the Develepment system it´s working fine. Bellow the Audit log from Dev:

The details are in portuguese but I´m pretty sure the experts should be able to handle this. I´m without ideas about what can I check. Someone can please help?

I´ve checked MSMP rules and IMG settings.

Best regards,

Re: UAR - Request Generation

madhusap — Fri, 13 Mar 2015 16:30:57 GMT

Hi SL,

I suggest you to first generate the new MSMP version in production and check again as first level of check since you say that it is working in DEV and after transport not working in PRD.

Regards,

Madhu.

Re: UAR - Request Generation

Former Member — Fri, 13 Mar 2015 19:19:53 GMT

Hello Madhu,

Thanks for your reply. Unfortunately I can´t do this at this client. Any configuration check or suggestion would be really appreciated.

Their MSMP from DEV is slightly different from PRD and I have no time to check it.

Regards,

Re: UAR - Request Generation

madhusap — Sat, 14 Mar 2015 02:45:39 GMT

Hi SL,

In that case you need to check.

1. Initiator Rule Result - If there is GRAC_DEFAULT_RESULT available

2. Check if your GRAC_DEFAULT_PATH is maintained correctly

3. Most important check if route mapping is maintained for rule result GRAC_DEFAULT_RESULT with path GRAC_DEFAULT_PATH

4. If everything is proper need to activate and generate new version.

Regards,

Madhu.